Monica Stewart
Glasgow
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
8
8
years of professional experience
Work History
Maternity Clerical Officer
NHS Lanarkshire
Wishaw
10.2022 - 12.2024
- Answered and directed phone calls to appropriate staff members.
- Sorted books, publications, and other items according to established procedures.
- Answered telephones, took messages, transferred calls to appropriate personnel.
- Scheduling clinics and allocating correct clinic spaces for each staff member.
- Ensuring office was in a organised manner.
- Data entry ensuring all digital notes were kept up to date in line with policies.
- Monitored office expenses and submitted purchase requests.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintained confidentiality of sensitive information and documents.
- Provided general clerical support such as photocopying, faxing, scanning.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Managed daily office operations and maintained a clean and efficient workspace.
- Monitored office supplies levels and placed orders when necessary.
Substance Misuse Clerical Officer
NHS Lanarkshire
East Kilbride
03.2021 - 10.2022
- Answered and directed phone calls to appropriate staff members.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Created spreadsheets to track data entries.
- Assisted with data entry for patient records when needed.
- Using Audi Typist technique when creating letters from Consultant to Patient.
- Responsible for keeping stock levels up to date as per needs of Consultants.
Physiotherapy Clerical Officer
NHS Lanarkshire
East Kilbride
08.2019 - 04.2020
- Provided administrative support to supervisors or management personnel as requested.
- Scheduled meetings and appointments for staff members.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Processed incoming and outgoing mail, including sorting, distributing, and preparing for mailing.
- Handled confidential information in a discreet manner.
- Organized physical files and electronic databases related to client accounts.
- Managed daily office operations and maintained a clean and efficient workspace.
- Answered and directed phone calls to appropriate staff members.
- Entering paper referrals to online database including appropriate information.
Customer Care Case Manager
John Lewis
Hamilton
10.2016 - 08.2019
- Educated customers on the use of products and services through training sessions over the phone or via email communication.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Adhered strictly to all departmental policies and procedures while handling cases efficiently and effectively.
- Provided customer service to customers with inquiries, complaints and requests.
- Resolved customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
Skills
- Organization and prioritization
- Call handling
- Relationship building
- Administrative support
Education
- English Nat 4 - PASS
- Administration Nat 5 - C
- Modern Studies Nat 5 - B
- Art & Design Nat 4 - PASS
- Biology Nat 4 - PASS
Timeline
Maternity Clerical Officer
NHS Lanarkshire
10.2022 - 12.2024
Substance Misuse Clerical Officer
NHS Lanarkshire
03.2021 - 10.2022
Physiotherapy Clerical Officer
NHS Lanarkshire
08.2019 - 04.2020
Customer Care Case Manager
John Lewis
10.2016 - 08.2019