Summary
Overview
Work History
Education
Skills
Timeline
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Monica Kayombo

Dar es Salaam

Summary

Professional with strong background in customer service with experience in Telecommunication industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Client Support Officer

Kiwara & Muhangwa Advocates
01.2024 - 01.2025
  • Maintained detailed records of client interactions, enabling better tracking of recurring issues and trends.
  • Responded to routine queries, managing client correspondence (emails, phone calls), and ensuring timely engagement between Kiwara & Muhangwa Advocates and clients.
  • Maintained both physical and digital client files, organizing documents, and ensuring proper filing and archiving. In this way advocates were informed on case status during case proceeding.
  • Scheduled appointments, court appearances, and client meetings, as well as managed calendars and travel arrangements for advocates.
  • Assisted with invoice processing, tracking payments, and handling other financial transactions including legal fees.
  • Provided administrative support to lawyers and other legal professionals, freeing them to focus on legal work.

Administration Officer

Gender Development Focus
07.2021 - 10.2023
  • Organized meetings with community leaders, key government officials, individual households concerning social welfare of young girls
  • Managed payment of refreshments, venue, allowances in each seminar.
  • Played an important role of contact person for GDF. Received, processed,and recorded calls, messages, letters, and confidential information (sexual
    harassed victims).
  • Scheduled meetings including field visits for country director, local social workers and funding partners.
  • Developed and maintained relationships with a wide network of stakeholders including community leaders who were always there to help.

Corporate Officer

Halotel
11.2014 - 03.2020
  • Building and nurturing strong relationships between Halotel and corporate clients, acting as the main point of contact for all their needs.
  • Identifying and pursuing new business opportunities within the existing client base and with potential new clients.
  • Educating prospective and existing clients about the Halotel products and services and promoting them effectively.
  • Understanding clients' specific business requirements and tailoring solutions to meet their needs.
  • Ensuring that clients receive excellent service and support, addressing any issues or concerns promptly.
  • Contributing to the development of strategies for the corporate sector, including market analysis and competitor evaluation.
  • Tracking client interactions, sales performance, and market trends, and providing regular reports.
  • Working closely with other departments within the Halotel, such as sales, marketing, and technical support, to ensure seamless service delivery.
  • Focusing on retaining existing clients by providing excellent service and building strong relationships.

Education

Bachelor of Arts - Law

University of Iringa (Tumaini)
Iringa
10-2014

High School Diploma -

Salesian Seminary
Dodoma
02-2011

High School Diploma -

Amani Girls' Secondary School
Singida
10-2008

Skills

  • Effective interpersonal abilities
  • Skilled in closing deals
  • Adept at cultivating and sustaining partnerships
  • Strong familiarity with telecommunications industry trends
  • Client needs analysis
  • Effective problem-solving skills
  • Independent and collaborative work

Timeline

Client Support Officer

Kiwara & Muhangwa Advocates
01.2024 - 01.2025

Administration Officer

Gender Development Focus
07.2021 - 10.2023

Corporate Officer

Halotel
11.2014 - 03.2020

Bachelor of Arts - Law

University of Iringa (Tumaini)

High School Diploma -

Salesian Seminary

High School Diploma -

Amani Girls' Secondary School

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Monica Kayombo