Monica Kayombo
Dar es Salaam
Summary
Professional with strong background in customer service with experience in Telecommunication industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Client Support Officer
Kiwara & Muhangwa Advocates
Dar Es Salaam
01.2024 - 01.2025
- Maintained detailed records of client interactions, enabling better tracking of recurring issues and trends.
- Responded to routine queries, managing client correspondence (emails, phone calls), and ensuring timely engagement between Kiwara & Muhangwa Advocates and clients.
- Maintained both physical and digital client files, organizing documents, and ensuring proper filing and archiving. In this way advocates were informed on case status during case proceeding.
- Scheduled appointments, court appearances, and client meetings, as well as managed calendars and travel arrangements for advocates.
- Assisted with invoice processing, tracking payments, and handling other financial transactions including legal fees.
- Provided administrative support to lawyers and other legal professionals, freeing them to focus on legal work.
Administration Officer
Gender Development Focus
Singida, Tanzania
07.2021 - 10.2023
- Organized meetings with community leaders, key government officials, individual households concerning social welfare of young girls
- Managed payment of refreshments, venue, allowances in each seminar.
- Played an important role of contact person for GDF. Received, processed,and recorded calls, messages, letters, and confidential information (sexual
harassed victims). - Scheduled meetings including field visits for country director, local social workers and funding partners.
- Developed and maintained relationships with a wide network of stakeholders including community leaders who were always there to help.
Corporate Officer
Halotel
Central Zone (Dodoma And Singida)
11.2014 - 03.2020
- Building and nurturing strong relationships between Halotel and corporate clients, acting as the main point of contact for all their needs.
- Identifying and pursuing new business opportunities within the existing client base and with potential new clients.
- Educating prospective and existing clients about the Halotel products and services and promoting them effectively.
- Understanding clients' specific business requirements and tailoring solutions to meet their needs.
- Ensuring that clients receive excellent service and support, addressing any issues or concerns promptly.
- Contributing to the development of strategies for the corporate sector, including market analysis and competitor evaluation.
- Tracking client interactions, sales performance, and market trends, and providing regular reports.
- Working closely with other departments within the Halotel, such as sales, marketing, and technical support, to ensure seamless service delivery.
- Focusing on retaining existing clients by providing excellent service and building strong relationships.
Education
Bachelor of Arts - Law
University of Iringa (Tumaini)
Iringa10-2014
High School Diploma -
Salesian Seminary
Dodoma02-2011
High School Diploma -
Amani Girls' Secondary School
Singida10-2008
Skills
- Effective interpersonal abilities
- Skilled in closing deals
- Adept at cultivating and sustaining partnerships
- Strong familiarity with telecommunications industry trends
- Client needs analysis
- Effective problem-solving skills
- Independent and collaborative work
Timeline
Client Support Officer
Kiwara & Muhangwa Advocates
01.2024 - 01.2025
Administration Officer
Gender Development Focus
07.2021 - 10.2023
Corporate Officer
Halotel
11.2014 - 03.2020
Bachelor of Arts - Law
University of Iringa (Tumaini)
High School Diploma -
Salesian Seminary
High School Diploma -
Amani Girls' Secondary School