Mohan Kumar M
Chennai
Summary
Results-driven Optical Sales and Merchandising Expert with 13+ years of experience
Overview
16
16
years of professional experience
Work History
Cluster Manager
Specsmakers Opticians Pvt Ltd
09.2012 - 12.2024
- Managed a team of sales Opticals sales team
- Lead and supervise a team of optical sales associates and technicians, ensuring high standards of customer service and performance.
- Oversee daily store operations, including scheduling, inventory control.
- Ensure achieving the budget
- Manage billing, vendor relationships, and ordering of optical products.
Store Manager
Vasan Eye Care Hospital
08.2010 - 09.2012
- Assisting customers in frame and lens selection based on style preferences and prescriptions
- Explaining lens options and coatings
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
Sales Executive
GKB Optolabs Pvt Ltd
02.2009 - 07.2010
- Assisting customers in frame and lens selection based on style preferences and prescriptions
- Explaining lens options and coatings
- Measuring and fitting eyewear to ensure comfort and satisfaction
- Processing sales transactions and maintaining accurate records
- Maintaining up-to-date knowledge of optical products and technologies
- Providing excellent customer service and resolving customer issues
Education
Bachelor of Arts - General
SS International University
Bangalore04-2011
Skills
- Operations management
- Team Management
- Interpersonal skills
Timeline
Cluster Manager
Specsmakers Opticians Pvt Ltd
09.2012 - 12.2024
Store Manager
Vasan Eye Care Hospital
08.2010 - 09.2012
Sales Executive
GKB Optolabs Pvt Ltd
02.2009 - 07.2010
Bachelor of Arts - General
SS International University
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