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Dedicate Hospitality and Tourism professional with a history of meeting company goals utilizing Consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the Organization. Industrious Guest Services Agent skilled in resolving guest complaints utilizing tact, diplomacy and critical thinking. Driven to foster satisfaction and superior service through dedication to exceeding guest expectations.

Experienced and customer-focused Customer Service Executive with a strong background in both contact centre and hospitality environments. Skilled in delivering high-quality service across verbal and written channels, resolving complex enquiries, and maintaining customer satisfaction in fast-paced, high-pressure settings. Proven ability to manage customer relationships, handle escalations with professionalism, and contribute to team performance through strong communication and problem-solving skills. Hospitality experience has enhanced interpersonal abilities, adaptability, and a deep commitment to creating positive, lasting customer impressions. Passionate about service excellence and continuously improving the customer journey.

Dedicated Travel Process Senior Specialist with extensive experience in managing end-to-end travel operations. Achieved operational efficiency through expertise in air ticketing, flight operations management, and revenue reporting. Focused on delivering exceptional customer service while effectively addressing complex inquiries and ensuring adherence to service standards.

Mohamed Jussab

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Work History

CUSTOMER SERVICE TEAM LEADER

CUSTOMER SERVICE AGENT

FLIGHT OPERATIONS OFFICER

RECEPTIONIST

CASHIER

Education

Flight Operation Officer - undefined

Diploma Foundation - travel and tourism

Computer Driving License - undefined

High school - undefined

Skills

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CUSTOMER SERVICE TEAM LEADER

CUSTOMER SERVICE AGENT

FLIGHT OPERATIONS OFFICER

RECEPTIONIST

CASHIER

Flight Operation Officer - undefined

Diploma Foundation - travel and tourism

Computer Driving License - undefined

High school - undefined

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