MKWAYA KUSSAGA
DAR ES SALAAM
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
And also I am a kind, calm, and mature person committed to ensuring a child's support in their personal needs and hygiene and wellness through fun, educational activities to boost mental and physical growth in a pleasant atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
FEZA NURSERY AND DAYCARE SCHOOL
DAR ES SALAAM
07.2023 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Answered questions from customers regarding services offered by the company.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Developed and maintained filing systems for confidential documents and records.
- Maintaining diaries and arranging appointments typing, preparing and collating reports filing- Student files, attendance and other important documents.
- Preparing of weekly, and monthly reports as well as taking notes of every meetings minutes.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Customer Service Representative
TANZANIA ELECTRIC SUPPLY COMPANY LIMITED - TANESCO
DAR ES SALAAM
02.2020 - 03.2023
- Developed strong customer relationships to encourage repeat business.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answering calls, taking messages and handling customers face-to-face.
- Greetings and welcoming customers with a big and warmly smile.
- Resolved customer complaints promptly and efficiently. By being a good listener.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- I do the assistance and giving advice to the people who buy or use our products and services.
- Giving education and knowledge of what we do sell and provide to our customers.
- Taking records, information, and attention to every details of each customer who he/she is dealing with the Organization as we provide service to them.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Community Service Volunteer
MAMA HURUMA ORPHANAGE CENTER
DAR ES SALAAM
12.2019 - 10.2022
- Promoted community integration by providing extensive physical, emotional and social support while maintaining order".
- Cooking meals and assisting kids with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of the kids by assisting with bathing, dressing, dental care and personal grooming".
- Assisted the kids with daily living needs to maintain self-esteem and general wellness that they shouldn't feel lonely or orphans.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- To improve ways of communication and relationship- building skills to effectively by art and craft, board games, reading and writing with both kids, elders as well as colleagues.
Education
ORDINARY LEVEL OF EDUCATION - Arts Education
MWAMBAO SECONDARY SCHOOL
DAR ES SALAAM, TANZANIA11-2013
Some College (No Degree) - DIPLOMA IN MARKETING AND PUBLIC RELATIONS
BANDARI COLLEGE
DAR ES SALAAM, TANZANIASome College (No Degree) - BASIC CERTIFICATE IN MARKETING AND PUBLIC RELATION
BANDARI COLLEGE
DAR ES SALAAM, TANZANIASkills
- Microsoft Excel , Word
- Data entry
- Office equipment maintenance
- Meeting arrangements
- Document and file management
- Report transcription
- Attention to detail
- Problem-solving abilities
- Customer service
- Event planning
- Communication skills
- Time management
- Multitasking Abilities
Affiliations
- Working with children ages 1 to 12 years old.
- Customer Service Operations
- Office Administration
- Problem- Solving
- Flexible and Adaptable
- Time Managing
- Personal Care
Languages
English
First Language
Accomplishments
- Customer Care Award 2020
Certification
- VETA DRIVING SCHOOL CERTIFICATE - 2025
References
References available upon request.
Timeline
Administrative Assistant
FEZA NURSERY AND DAYCARE SCHOOL
07.2023 - Current
Customer Service Representative
TANZANIA ELECTRIC SUPPLY COMPANY LIMITED - TANESCO
02.2020 - 03.2023
Community Service Volunteer
MAMA HURUMA ORPHANAGE CENTER
12.2019 - 10.2022
ORDINARY LEVEL OF EDUCATION - Arts Education
MWAMBAO SECONDARY SCHOOL
Some College (No Degree) - DIPLOMA IN MARKETING AND PUBLIC RELATIONS
BANDARI COLLEGE
Some College (No Degree) - BASIC CERTIFICATE IN MARKETING AND PUBLIC RELATION
BANDARI COLLEGE
Similar Profiles
Mukhamadier BotiralievMukhamadier Botiraliev
Headmaster at Feza Primary SchoolHeadmaster at Feza Primary School
Mboni Miraji MsuyaMboni Miraji Msuya
Year 4 at Feza International SchoolYear 4 at Feza International School
Paskali MokiriaPaskali Mokiria
Interim Dean of Students at Feza International SchoolInterim Dean of Students at Feza International School