Mjema John
Dar Es Salaam
Summary
Experienced in Business and Products development with over 15 years ICT knowledge, I excelled in previous employments, enhancing product delivery and forging key partnerships. My expertise spans in business development, system administration, and driving sales growth, backed by strong skills in computer systems management and effective teamwork. Achieved significant revenue growth through strategic partnerships and innovative product solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Manager
Red Dot Distribution Tanzania Ltd
08.2017 - 08.2022
- Gather, manages and provide best product to customers or market within specified time.
- Work closely with manufacturers, sales, marketing and support to ensure business and customers goals are met.
- Initiate business deals with partners and product demo to end users.
- Develop credit facility for Red dot Partners
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Coordinated design meetings and decisions with internal departments and teams.
- Distribution/Selling of HIKVISION security systems and ICT products such as HP, Dell, Lenovo, Cisco, Microsoft, APC UPS, Epson, Seagate, Toshiba, Transcend using a consultative approach.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Drove revenue growth by establishing strong relationships with key partners.
- Analyzed metrics to measure product performance.
ICT Business Development Specialist
Erico Group Company Ltd
03.2016 - 08.2017
- Identifying and targeting new business opportunities through market research and analysis.
- Identifies new products, services and lines of business, and develops marketing and sales strategies to help grow a company's business.
- Establish and maintains high-value accounts through building strong relation with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Establish long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Design and implementation of Contact center solutions such as calls management, desktop support tools, Interactive Voice Response(IVR), virtual contact center.
- Design and implementation of filing management system to simplify record processing and accessibility.
- Work close with development team and users to fulfill mutual goal between business and clients.
- Assist technical teams in afters sales support of business solutions.
Senior Systems Administrator
Zanzibar Telecom Ltd
01.2011 - 02.2016
- Streamlined IT infrastructure management processes for increased efficiency and reduced downtime.
- Coordinated with cross-functional teams on complex projects, ensuring successful completion within deadlines and budget constraints.
- Avaya Unified and Verint Witness Solutions 2nd line support.
- Advising management on ICT needs and procurement.
- Administering and maintaining organizational network.
- Monitoring performance of all IT equipment and peripherals.
- Installing and configuring various software and hardware.
- SQL Database, Server administration including management of login/profiles.
- Backing up, restoring and providing access to user data
- Improved overall system performance by optimizing hardware and software configurations.
- Developed comprehensive backup strategies to ensure data protection during disaster recovery scenarios.
- Implemented virtualization technologies to maximize resource utilization and reduce physical server footprint in the data center.
- Troubleshot complex technical issues, providing timely resolution to minimize impact on end users.
Systems Support Engineer
Business Connexion Tanzania Ltd
03.2007 - 12.2010
- Streamline processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
- Offer technical guidance and advised users of alternative approaches when troubleshooting.
- Liaison between users and vendors during software upgrades or installations to ensure minimal disruptions to daily business operations.
- Configure security settings and grant system access to groups and individuals.
- Installation and after sales support of Avaya, Nortel for telecom clients
- Network installation and support for Umoja Switch ATMs
- Vodacom and Zantel Contact center support.
- Monitoring, tracking and prioritizing new work requests at Help Desk within set response times.
- Analyz and manage software patches and versions necessary for successful operating system upgrades.
Education
Bachelor of Science - Information And Comm Technology Management
Mzumbe University
Morogoro, Tanzania12.2006
No Degree - Advanced Level Secondary Education
Mkwawa High School
Iringa05.2002
No Degree - Ordinary Level Secondary Education
Dr. Salmin Amour Secondary School
Singida11.1999
Skills
- Data-driven decision-making
- Teamwork and Collaboration
- Business and Product Development
- Sales and Marketing
- Customer Service
- Negotiations
- Computer Systems management
- Computer Network Management
- Helpdesk operations
Accomplishments
- Collaborated with Hikvision and Engineered Systems Solution to design and implement Infrared PTZ cameras for monitoring and identification of fire, animals and humans crossing mining sites.
- Successfully meet sales target for Hikvison, HP Servers, Logitech, Cisco, Digilink Network Products, APC UPS solutions.
- Design, develop and implementation of Vodacom and Zantel contact center solutions.
- Design, develop and implementation of Virtual contact centers for ZRB and Zecco offices.
- Successfully design and implementation of CRM solution to various Erico Group clients.
- Successfully installation of Umoja Switch Network for ATMs
Certification
Hikvision Certified Security Associate
Hikvision Africa Basic Operation
HTML Fundamentals Course
SQL Fundamentals Course
HP Accredited Platform Specialist (APS)
• HP Commercial Desktops, Workstations and Notebooks
Avaya Call Center Operations
Avaya Call Center (Analysis, Design and Implementation)
Avaya Solution Sales
Zantel Call Center Project
• Certificate of Appreciation (Call Center Project Successful)
Languages
English
Advanced
C1
Timeline
Product Manager
Red Dot Distribution Tanzania Ltd
08.2017 - 08.2022
ICT Business Development Specialist
Erico Group Company Ltd
03.2016 - 08.2017
Senior Systems Administrator
Zanzibar Telecom Ltd
01.2011 - 02.2016
Systems Support Engineer
Business Connexion Tanzania Ltd
03.2007 - 12.2010
Bachelor of Science - Information And Comm Technology Management
Mzumbe University
No Degree - Advanced Level Secondary Education
Mkwawa High School
No Degree - Ordinary Level Secondary Education
Dr. Salmin Amour Secondary School
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