Miriam Audax
Dar es Salaam
Summary
Results-driven IT management professional with over 6 years in system administration, project management, and digital marketing strategy. Led teams to evaluate technology solutions and enhance user experience through strategic IT policies. Developed prototypes for user-centered solutions and collaborated with stakeholders to drive innovation, achieving improved eCommerce site usability and strengthened IT security frameworks.
Overview
7
7
years of professional experience
Work History
Zonal System Administrator
NMB Bank PLC
10.2023 - Current
- Generate innovative concepts to position the bank as a leader in creativity and customer engagement.
- Translate the concepts into product/idea viability by taking everything that you know about the user and identifying the problems, the potential to make user’s lives better.
- Empathize with the customers to define the problem by understanding their needs, wants and what motivates them.
- Organized concept review meetings to refine product requirements in collaboration with stakeholders across the bank.
- Reviewed and provided feedback on ideas shared from bank networks, facilitating collaboration and innovation.
- Facilitate brainstorming sessions and provide feedback on ideas shared across bank networks, fostering a culture of creativity and collaboration.
- Receive concepts from users within/outside the bank and map idea generators with product owners/sponsor
IT Coordinator
International Rescue Committee (IRC) Tanzania
02.2022 - 09.2023
- Led QA and IT teams in implementing projects, including educational platforms, ensuring functional and performance testing aligned with program requirements.
- Oversaw incident management, defect resolution, and service continuity to minimize downtime and maintain operational stability.
- Managed IT budgets and vendor relationships, streamlining procurement processes for efficient acquisition of testing and IT resources.
- Developed and enforced IT policies to ensure data protection and compliance with organizational and industry standards.
- Conducted feasibility analysis and risk identification, documenting system requirements to ensure successful implementation.
- Collaborated with stakeholders across departments to define testing needs and align system functionality with user requirements.
IT Officer
International Rescue Committee (IRC) Tanzania
06.2019 - 02.2022
- Conducted software and hardware testing for deployments, including system installations, server setups, and network configurations.
- Ensured compliance with IT policies and procedures, documenting test outcomes and performance metrics.
- Facilitated user training and adoption of Microsoft 365 and other IT tools to enhance system usability.
- Conducted quality assurance checks for all digital solutions to ensure alignment with requirements, customer needs, and UX/UI standards.
- Coordinated vendor contracts and oversaw installation of security systems to improve performance and reliability.
- Work with UX/UI designers to design the UX /UI framework and design prototypes of new solutions/products before actual development to translate the realistic idea into finished products.
- Test products with the customer to improve usability.
- Create a clear customer journey by mapping on all products/ solutions based on the UX/UI prototypes to ensure there is a clear workflow of the products or solutions.
Education
Bachelor of Computer Science and Engineering -
St. Joseph University
Dar es Salaam01-2018
Certificate in Information Technology -
St. Joseph University
Dar es Salaam01-2015
Certificate of Secondary Education Examination (CSEE) -
Dr. Didas Masaabuli Secondary School
Dar Es Salaam01-2011
Project Management Professional (PMP) -
Skills
- System Administration
- Network Design and Implementation
- System Design Principles
- System monitoring
- Technical Support & Troubleshooting
- User Support Design
- IT Project Management
- Budget Management
- IT Policy Compliance
- Stakeholder Engagement
- IT Marketing Strategies
References
- Francis Kalinga, Senior System Administrator, Francis.kalinga@nmbtz.com
- Alice Nkini, IT Coordinator, IRC Tanzania, Alice.Nkini@rescue.org
- Namala Kachecheba, Senior Manager Technology Project, Namala.kachecheba@nmbtz.com
Additional Languages
- English
- Swahili
Hardware
- Infrastructure
- Networking
- LAN
- WAN
- Printers
- Servers
- Datacenters
Software
- Window server
- putty
- Microsoft office
- Microsoft Exchange
- Microsoft Project
- Jira
- Trello
- Microsoft Azure
Timeline
Zonal System Administrator
NMB Bank PLC
10.2023 - Current
IT Coordinator
International Rescue Committee (IRC) Tanzania
02.2022 - 09.2023
IT Officer
International Rescue Committee (IRC) Tanzania
06.2019 - 02.2022
Bachelor of Computer Science and Engineering -
St. Joseph University
Certificate in Information Technology -
St. Joseph University
Certificate of Secondary Education Examination (CSEE) -
Dr. Didas Masaabuli Secondary School