Miriam Adam Pamba
Dar es Salaam
Summary
Driven by a results-focused approach, I leveraged my project management and adaptability skills at Alpha Digital Systems Company to enhance B2B integrations and customer service, significantly improving business outcomes. My background includes comprehensive IT support and system design, underpinned by strong analytical thinking and effective communication, making me a pivotal team player in tech-driven environments.
Overview
6
6
years of professional experience
Work History
Technical Support L2, Project supervisor
Alpha Digital Systems Company and GoReel tech. company
Dar es Salaam
12.2022 - Current
- Remote technical support L2/L3
- Perform B2B integrations, working alongside two companies residing in two different countries and providing the best business outcomes
- Provide customer support to clients
- Manage and prioritize help desk tickets and ensure timely resolution of support requests
- Create daily task reports and queries through the Jira software and conduct team conversations in Slack
- System designing and implementation
- Attend regular meetings and training
Freelancer
01.2019 - Current
- Provide IT consultancy services
- System designing
- Project visionary
Sales Associate
We-Electronics
Dar es Salaam
05.2022 - 12.2022
- Utilize my software skills to come up with ideas and present them to the managers
- Collaborate with other sales attendants and team members
- Build positive relationships with customers to encourage the continuity of the business
- Work towards achieving individual and team sales targets and participate in sales training programs
- Monitor and report any maintenance issues to the appropriate personnel
- Process daily transactions using cash register/Point-of-sale (POS) systems
IT Support Specialist
Ministry of Finance and Planning
Dodoma
07.2020 - 05.2022
- Provide first-line technical support for hardware, software and network issues
- Troubleshoot and resolve technical problems reported by users
- Performing software and system updates
- Collaborate with other IT professionals and teams to address various issues and participate in the planning and execution of IT projects
- Perform routine maintenance on computers, printers and other hardware and perform configuration and maintenance of routers, switches and other networking equipment
- Attend IT training and orientation
- Customer support service
Education
B.Sc. - Information Systems Management
Ardhi University
Dar es Salaam, Tanzania07.2022
Skills
- Project management
- System designing
- IT operations and computer literacy
- Business support systems
- Adaptability and flexibility
- Team player and leadership skills
- Problem solving skills
- Technical support
- B2B integrations
- Help desk management
- Customer service
- Team collaboration
- Jira usage
- Hardware troubleshooting
Languages
- Swahili
- English
References
- Mr. Mohamed Athuman Kitegile, Managing director, Compass technologies, Mikocheni, Dar es Salaam, +255 629 059 199, mokitegile02@gmail.com
- Mr. Omari Bakari Waziri, Assistant ICT officer, Ministry of Finance and Planning, Dodoma, Tanzania, +255656476489, omari.waziri2@hazina.go.tz
- Mr. Robert Masanja, Data Quality Assurance officer, ICAP at Columbia University Tanzania, P.O.BOX 3782, Dar es Salaam, Tanzania, +255757189264, masanja.robert@yahoo.com
Timeline
Technical Support L2, Project supervisor
Alpha Digital Systems Company and GoReel tech. company
12.2022 - Current
Sales Associate
We-Electronics
05.2022 - 12.2022
IT Support Specialist
Ministry of Finance and Planning
07.2020 - 05.2022
Freelancer
01.2019 - Current
B.Sc. - Information Systems Management
Ardhi University
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