MIRAJI OMARY KILALA
Dar Es Salaam
Summary
Dedicated professional with extensive expertise in customer service and hospitality services, adept at ensuring customer satisfaction through effective communication and patience under pressure. Proficient in loading and delivering luggage, adhering to health and safety regulations and skilled in patient transporting and lifting techniques. Experienced in training and mentoring staff, managing stock control, and committed to maintaining high service standards while pursuing career advancement opportunities within the hospitality industry. Professional hospitality worker with experience in guest services and logistical support. Strong focus on team collaboration, ensuring seamless operations, and adapting to changing needs. Skilled in communication, problem-solving, and providing exceptional customer service. Reliable and prepared to contribute positively to every guest's experience. Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
3
3
years of professional experience
Work History
Bell Attendant/ Door Man
JOHARI ROTANA Dar Es Salasm
05.2023 - Current
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Enhanced teamwork among staff members through consistent collaboration on delivery schedules and clear communication about special requests from guests.
- Delivered messages, packages, and mail to guest rooms in a timely manner, ensuring prompt communication for guests.
- Demonstrated commitment to maintaining confidentiality of guest information and respecting personal property at all times.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Escorted guests to assigned rooms and transported luggage.
- Explained important features of guest rooms to travelers.
CONSTRUCTION HELPER
B H LADWA LTD
04.2020 - 10.2020
- Project: UNUNIO, KONDO village, a church construction as a construction helper in concrete supply and scaffolding works
- Also, I work as site safety officer
- REMARK: All of the activities were DAILY BASIS and not contract basis and this is the nature of many construction companies in Tanzania
CONSTRUCTION HELPER.
HESTERS BIO-BIOSCIENCE LIMITED KIBAHA
04.2020 - 06.2020
- Project: KIBAHA, PWANI
- ANIMAL VACCINE PRODUCTION FACILITY under V.J MISTRY & COMPANY LIMITED
- Work nature: Day working
- Supervisor: MZEE KIPARAMOTO a site carpenter foreman
- Phone 0768376596
CONSTRUCTION HELPER AND SAFETY OFFICER
B H LADWA CIVIL ENGENEERING AND CONSTRUCTION LIMITED
12.2017 - 07.2018
- Concrete supply
- Material organization and arrangement
- Watering and control
- Machine working schedules
- SITE SAFETY CONTACT PERSON SCP
- Duration: July 2018 to October 2018
- Name of supervisor: ABDUL MANYOKHO, Phone 0768520175
Education
B.A - HISTORY AND POLITICAL SCIENCE
UNIVERSITY OF DAR ES SALAAM
Dar Es Salaam11.2021
HGL - Arts
MAJI YA CHAI SECONDARY SCHOOL
ARUSHA TANZANIA05.2017
O-leval Secondary Education - GENERAL
AYATSEA SEC SCHOOL
Manyara Tanzania01.2014
PSLE CERTIFICATE - ALL SUBJECTS
AYAMANGO PRIMARY SCHOOL
Manyara Tanzania01.2010
Skills
- Ability to follow directions
- Team player attitude
- Reliability and punctuality
- Hotel operations
- Professional appearance
- Transportation coordination
- Tour guiding experience
- Concierge services
- Guest relations expertise
- Language proficiency
- Porter services
- Phone etiquette
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Complaint resolution
Languages
SWAHILI
ENGLISH
Last Name
KILALA
Middle Name
OMARY
First Name
MIRAJI
Telephone Home
2555686382395
Country Of Origin
TANZANIA
Present Nationality
TANZANIAN
Personal Information
- Date of Birth: 10/16/95
- Gender: MALE
- Marital Status: SINGLE
Hobbies and Interests
- Reading books
- Playing football
- Gymnastic
Training And Professional Development
- University of Dar es Salaam Volunteer program, 2019, Certificate Of appreciation
- Computer studies and professional development in Microsoft Excel
- Several leadership training programs under DUPSA (Dar es Salaam University Political Science Association)
- Gender awareness and capacity building under UDSM Gender club
- Environmentalist student from AYATSEA SEC SCHOOL
Timeline
Bell Attendant/ Door Man
JOHARI ROTANA Dar Es Salasm
05.2023 - Current
CONSTRUCTION HELPER
B H LADWA LTD
04.2020 - 10.2020
CONSTRUCTION HELPER.
HESTERS BIO-BIOSCIENCE LIMITED KIBAHA
04.2020 - 06.2020
CONSTRUCTION HELPER AND SAFETY OFFICER
B H LADWA CIVIL ENGENEERING AND CONSTRUCTION LIMITED
12.2017 - 07.2018
B.A - HISTORY AND POLITICAL SCIENCE
UNIVERSITY OF DAR ES SALAAM
HGL - Arts
MAJI YA CHAI SECONDARY SCHOOL
O-leval Secondary Education - GENERAL
AYATSEA SEC SCHOOL
PSLE CERTIFICATE - ALL SUBJECTS
AYAMANGO PRIMARY SCHOOL