Minina Peter Kamtunda

• Resolved billing and customer credit issues

• Monitored accounts to identify overdue payments

• Developed debt collection strategies and plans

• Answered debtor questions or concerns

• Investigated and correct errors

• Handled questions or complaints

• Located and contact debtors

• Tracked outstanding debts

• Negotiated payoff deadlines or payment plans

• Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
• Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
• Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
• Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
• Promoted the sales of assets or equipments that were used as collaterals to recover debts.

• Originated, reviewed, processed, closed, and administered customer loan proposals
• Assisted customers in understanding loan terms and conditions to make informed decisions
• Developed and implemented marketing campaigns to attract new customers
• Monitored performance of existing loan portfolios
• Developed strong relationships with customers through high levels of customer service
• Identified opportunities to cross-sell and upsell loan products to customers
• Evaluated loan requests and documents to verify accuracy and completeness
• Proactively identified solutions for customers experiencing credit issues
• Supervised loan personnel and motivated to standards
• Examined customer loan applications for loan approvals and denials
• Recommended loan approvals and denials based on customer loan application reviews
• Maintained strict confidentiality of bank records and client information.

• To identify and address any issues
• To create open dataset for different courses such as disaster response for floods waste management and social facilities by conducting community surveys
• Used Open Data Kit (ODK) software and mapping the data using Open Map Kit (OMK)
• Surveyor at Arab's consulting Engineers

• To assess environment and Social Impact on the movement of vehicles along the critical intersections of Dar es salaam and Preparation of Tender.

• To promote growth and regulate present and future development of Mafinga town by conducting social survey collecting data and preparation of maps.