Mikestyne Mziray
Dar es Salaam,02
Summary
I am of self-motivated, organized and capable of adopting different working condition. I have a clear and logical mind with a practical approach to problem solving and a drive to see things through to completion, also a person to manage resources effectively and efficiently including time as resource. I enjoy working in a team as well as on my own initiatives. Able to work under minimum supervision and also able to work under changing environment and adapt to changes.
Overview
7
7
years of professional experience
Work History
Claim Officer/Cashier
Regency Medical centre
03.2018 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Addressed customer needs and made product recommendations to increase sales
- Restocked and organized merchandise in front lanes
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Handled cash with high accuracy and took care to check bills for fraud
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bank Operations Officer
Tanzania Commercial Bank
07.2016 - 10.2017
- Recommended new procedures to boost consistency and customer experiences.
- Conducted cash and key audits for controls and compliance.
- Developed and implemented strategies for top-tier customer service.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Monitored performance and completed performance appraisals for reports.
- Assisted with daily cash and ATM balancing.
- Complied with established internal controls and policies.
- Oversaw branch operations and workflow for consistency.
- Prepared internal and regulatory financial reports, balance sheets and income statements
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Improved overall financial reporting by streamlining control processes and reporting structures
- Assisted with daily cash and ATM balancing
- Communicated with Branch Operations Manager to inform of quality control checks and findings
Education
BBA - Business Administration And Management
Institute of Accountancy Arusha
Arusha, Tanzania12.2016
High School Diploma -
Collage of Business Education
Dodoma, Tanzania12.2013
High School Diploma -
College of Bussiness Education
Dodoma,Tanzania10.2011
Skills
- Refunds and Exchanges
- Cleaning and Sanitizing
- Sales Expertise
- Issue Resolution
- Guest Inquiries
- Claims handling
- Fraud claims handling
- Claim management
- Insurance claims cases
- Claims reviewing
- Claims reporting systems
- Managing compensation claims
- Processing medical claims
- Insurance claims analysis
Languages
Swahili
Native language
English
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claim Officer/Cashier
Regency Medical centre
03.2018 - Current
Bank Operations Officer
Tanzania Commercial Bank
07.2016 - 10.2017
BBA - Business Administration And Management
Institute of Accountancy Arusha
High School Diploma -
Collage of Business Education
High School Diploma -
College of Bussiness Education
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