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Experienced Sr. Project/Program Manager, Certified Scrum Master (CSM), Certified Product Owner (CSPO), Servant Leader (SL), and Generative AI for PMs with over 12 years of expertise in managing diverse projects, delivery, and budgets, leading onshore and offshore teams, and overseeing change management processes. Skilled in Agile ceremonies, project execution plans, and executive briefings, and proficient in MS Project, Power BI, JIRA, Confluence, and other tools. Facilitates Value Stream Mapping (VSM) and coaches’ teams to higher performance. Expert in developing and implementing project plans, collaborating with IT PMO on reporting, and managing risks and metrics. Known for weekly metrics reports, managing escalations, and project control analysis. Possesses comprehensive knowledge of SDLC methodologies, tools, and change management techniques. Dedicated to enhancing project management best practices and driving continuous improvement, fostering safe work environments, and emphasizing servant leadership. Partners with leaders and sponsors to define project approaches and success metrics. Supported 70+ applications using Waterfall, Agile, and Hybrid methodologies for project implementations, release management, post-project support, and on/off shore work models.

Industrious educator with solid history of successfully stepping into diverse classroom environments and supporting students with solid lectures, discussions and activities. Implement intervention strategies and discipline management techniques to enhance student success. Seeking to acquire and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dynamic restaurant hostess with expertise in customer service and time management. Proven track record in enhancing guest satisfaction through effective communication and efficient table management. While working with team members to ensure excellent service.

MIKAIL JERARD

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Servant leadership- The deciding difference

Response leadership on Transparency and good gover

Strengthening public sector service

Leadership Student

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Servant leadership- The deciding difference

Response leadership on Transparency and good gover

Strengthening public sector service

Leadership Student

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