Michael Yohana

Sector: Microfinance

Duties and responsibilities.

• Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
• Approved or denied loan applications and explained reasoning behind decisions.
• Analyzed financial data to determine the feasibility of granting loans.
• Reviewed credit histories from applicants and determined feasibility of granting requested loans.
• Identified valuable solutions for customers with credit problems.
• Delivered high levels of customer service to facilitate smooth processes.
• Performed daily maintenance of loan applicant database.
• Monitored changes in relevant federal regulations related to lending practices.
• Counseled clients on debt management and repayment plans.
• Met with applicants to obtain information for loan applications and answer questions about processes.
• Verified accuracy of loan documents prior to approval.
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
• Developed loan contracts and explained contract terms to clients.
• Provided customer service support throughout the entire process from application through closing.

Sector: Agrobusiness.

Duties and responsibilities.

• I ensured that Sisal fibers are graded according to their respective grades.
• I ensured that all safety policies and regulations were followed in accordance with company standards.
• Met or exceeded target for on-time customer shipments.
• Oversaw production budget and approved expenditures to direct spending.
• Maintained accurate records of production data such as labor costs, output, and quality control results.
• Trained new employees on proper use of equipment, safety procedures, and job functions.
• Developed and implemented production schedules to ensure timely completion of projects.
• Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
• Resolved conflicts among personnel within the department when necessary.
• Managed materials to meet production goals and specific customer demands.
• Conducted regular meetings with staff to discuss progress and address any issues or concerns.
• I ensured that the tasks assigned are effectively performed to the required standards and specifications
• I ensured that safety and health regulations are followed, and enforced the use of personal protective equipment (PPE).
• I ensured that disciplinary matters among employees at workstations are handled appropriately and promptly.
• I ensured zero tolerance for harassment and discrimination.
• Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue.

Sector : Health

Duties and responsibilities.

• Assisted in conducting a baseline household survey for the evaluation of maternal, newborn, and child health intervention in rural Misungwi District, Mwanza.
• Assisted in community mobilization.
• Assisted in the collection of data using various techniques during fieldwork in rural areas by using a tablet and CAPI.
• I organized and conducted focus group discussions.
• Assisted the team leader in management, administration, and basic quality control checks of data collection tools.
• Assisted in linking with the data entry section for the submission of field records.