Methuen Mpwata
Mbeya
Summary
My objective as a Hotel Receptionist is to deliver excellent customer service at all times to the guests. I can fulfill this by greeting guests upon arrival with gusto, observing phone etiquette, ensuring smooth checking in and out of guests and managing room reservations and cancellations properly. Part of my objective is to promote the hotel’s facilities to the guest in polite and informative way I can. Not only that, I will also ensure safety of the guests by communicating with them the safety procedures and service standards of the hotel. I believe with these key strengths, I can achieve this objective.
Overview
8
8
years of professional experience
Work History
Hotel Supervisor
G7 Wonder's Hotel
02.2024 - Current
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
Hotel Receptionist
G7 Wonders Hotel Mbeya
01.2023 - Current
- Supervised the arrival and departure of all guests coming into the hotel.
- Monitored all reservations as per the appropriate reservation procedure.
- Administered all guests and allocated room to guests.
- Evaluated all guest’s payments and determined appropriate credit checking procedures.
- Managed all queries coming from customers and provided appropriate reply.
Hotel Receptionist
Hill View Hotel Mbeya
01.2020 - 01.2022
- Greeted all customers coming to the hotel and over the phone pleasantly.
- Administered hotel activities and ensured optimal standards.
- Managed and ensured smooth check in and check out of customers.
- Monitored all guest requests and whenever required promoted all hotel facilities.
- Reconciled all invoice payments and other cash activities in shift.
- Ensured compliance to all department policies and procedures.
F&B as Waiter
Hill View Hotel
03.2019 - 01.2020
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
House Keeper
Hill View Hotel Mbeya
08.2017 - 01.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Awards Certificate of Hotel Management -
Mbeya City College of Hotel Management
01.2017
Awards Certificate of Secondary Education - undefined
Mbeya Secondary School
01.2013
Awards Certificate of Primary School - undefined
Mbata Primary School
01.2009
Skills
- Hands on experience in administering front office functions for luxury hotel
- Excellent knowledge of various reservation packages for customers
- Ability to communicate with all internal and external guests over phone
- Ability to pay attention to all guest requirements and try to resolve queries
- Microsoft word & Excel
References
Loy’s, Edward, Manager, +255(0)687196790, Hill View Hotel Mbeya, Mbeya
Languages
English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)
Timeline
Hotel Supervisor
G7 Wonder's Hotel
02.2024 - Current
Hotel Receptionist
G7 Wonders Hotel Mbeya
01.2023 - Current
Hotel Receptionist
Hill View Hotel Mbeya
01.2020 - 01.2022
F&B as Waiter
Hill View Hotel
03.2019 - 01.2020
House Keeper
Hill View Hotel Mbeya
08.2017 - 01.2018
Awards Certificate of Secondary Education - undefined
Mbeya Secondary School
Awards Certificate of Primary School - undefined
Mbata Primary School
Awards Certificate of Hotel Management -
Mbeya City College of Hotel Management
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