MESIA ASANTELLY NYELLA
DAR ES SALAAM
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Leader
Soul treat Limited
Dar Es Salaam
10.2021 - Current
- Developed customer service strategies to ensure customer satisfaction and loyalty.
- Provided guidance to team members on resolving customer complaints quickly and efficiently.
- Ensured team compliance with policies, procedures and regulations related to customer service.
- Monitored customer feedback to identify areas of improvement in customer service processes.
- Conducted regular performance reviews with team members to assess individual progress towards goals.
- Organized training sessions for new staff members on company policies, procedures, and systems related to customer service operations.
- Maintained positive relationships with customers by responding promptly to inquiries and requests for assistance.
Administrative Assistant Intern
Tanzania Social Action Fund
Morogoro
06.2020 - 06.2021
- Developed and maintained filing systems to ensure efficient retrieval of documents.
- Prepared, proofread, and edited correspondence, reports, spreadsheets, presentations, and other documents.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Provided administrative support to the executive team in a timely manner.
- Coordinated travel arrangements for staff members as requested.
- Answered phone calls from customers regarding inquiries about services offered by the company.
Education
Bachelor of Science in Social Protection - Taxation & Social Protection
Institute of Finance Management
Dar Es Salaam11-2020
High School Diploma -
Mkuu Secondary School
Moshi, Tanzania05-2016
Skills
- Customer service excellence
- Telephone Etiquette
- Client Engagement
- Customer Relations
- Quality Assurance
- Payment Processing
- Sales
- Cash Handling
- Report Preparation
Affiliations
- Reading books and novel
- Adventure and Outings
Certification
- Computer Certificate
- University Certificate
REFEREE 1
Vanessa Ndyanabo
Community development officer,
TASAF , Morogoro.
Mobile: 0672418748.
REFEREE 2
Esther Kolimba
Chief Executive Officer
Soul treats company limited
P.O.BOX 13040
Mobile 0767784287.
REFEREE 3
Sadick Hababi
Lecturer
Institute of finance managment
Mobile 0715413541
Timeline
Customer Service Leader
Soul treat Limited
10.2021 - Current
Administrative Assistant Intern
Tanzania Social Action Fund
06.2020 - 06.2021
- Computer Certificate
- University Certificate
Bachelor of Science in Social Protection - Taxation & Social Protection
Institute of Finance Management
High School Diploma -
Mkuu Secondary School
Similar Profiles
Mark SamMark Sam
Operations Manager and Personal Assistant to the Managing Director at Southern Soul LimitedOperations Manager and Personal Assistant to the Managing Director at Southern Soul Limited
Sambit Prasad KarSambit Prasad Kar
IoT Solution Architect at Sustainable Outreach And Universal Leadership (SOUL) LimitedIoT Solution Architect at Sustainable Outreach And Universal Leadership (SOUL) Limited
Patricia A BrownPatricia A Brown
Medical Assistant Student Intern at Treat Now Family Clinic And PyshchiatryMedical Assistant Student Intern at Treat Now Family Clinic And Pyshchiatry