Dynamic Service and Warehouse Manager at Zola Electric Company Limited, recognized for enhancing operational efficiency and implementing a robust inventory management system. Proven team leader with a focus on strategic planning and problem-solving, achieving significant productivity improvements and fostering collaboration to drive customer satisfaction.
Overview
15
15
years of professional experience
Work History
Service and Warehouse Manager
Zola Electric Company Limited
Arusha And Mwanza
08.2018 - Current
Developed and implemented robust inventory management system, achieving zero stock discrepancies.
Optimized workflow processes and standardized operating procedures, boosting warehouse productivity by 30%.
Enhanced service department efficiency, reducing average response time to customer inquiries by 20%.
Instituted customer-centric initiatives, leading to improved customer satisfaction ratings.
Identified cost-saving measures, renegotiating vendor contracts to lower operational costs.
Mentored high-performing team of warehouse staff and service technicians.
Collaborated with sales team to ensure product availability, consistently meeting sales targets.
Established quality control processes, decreasing product returns and minimizing customer complaints.
Plant Manager Nyarugusu
Everest Gold Leaching Plant
Geita
02.2015 - 07.2018
Developed and implemented comprehensive staff training plans, enhancing employee skills and productivity.
Organized regular meetings to facilitate effective communication across departments and management levels.
Implemented stringent security measures in laboratory, achieving zero security breaches during operations.
Conducted chemical testing and analysis, providing management with detailed reports for informed decision-making.
Managed elution processes, ensuring timely payment of bills and avoiding operational disruptions.
Oversaw a team of permanent and casual workers, improving productivity and operational efficiency.
Ensured accurate payments to contractors and government agencies, minimizing disputes and maintaining positive relationships.
Assistant Country Director
Siouxland Tanzania Education and Medical Ministries (STEMM)
Arusha
07.2010 - 11.2011
Coordinated annual staff meetings, integrating communication and feedback into development plans.
Participated in recruitment processes, enhancing acquisition of qualified staff.
Facilitated meetings to promote effective communication and collaborative decision-making.
Hosted volunteers from United States, fostering cross-cultural exchanges and project contributions.
Managed projects such as tree planting and farming in Mbuguni village, supporting environmental development.
Provided logistical support for projects, ensuring accessibility for hospice visits and orphanage care.
Oversaw financial management of projects, ensuring accountability through monitoring payments and student performance.
Organized activities that promoted collaboration and information exchange among staff.
Education
Taxation
The Institute of Finance Management (IFM)
Dar es salaam
10-2014
Advance Certificate for Secondary SchoolEducation (ACSEE) -
Enaboishu High School
01.2010
Skills
Warehouse operations and logistics
Inventory management
Team leadership and motivation
Collaboration and communication
Performance driven
Strategic planning and analysis
Operational efficiency
Sales strategy and revenue growth
Problem-solving and innovative solutions
Flexibility and adaptability in dynamic environments
Analytical and Problem Solving
Hobbies and Interests
Travelling
Meeting New People
Technology
References
Mr. Philipo Michael, Economist, Ministry of Finance and Planning, P. O Box 2149, Dodoma, +255 762 727 525, philipojohn100@gmail.com
Gayle Stroschein, President and Founder, Hope Ministries, 401 S. Pearl St, Elk Point, SD, 57025, +17122046148, stro@iw.net
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