MEGAN BONHOMME
Cape Town
Summary
Highly accomplished and results-driven General Manager with a proven track record of success in pre-opening operations, team leadership, and revenue optimization within the hospitality industry. Expertise in delivering exceptional guest experiences, implementing operational best practices, and driving profitability. Adept at building high-performing teams, managing complex challenges, and achieving both short-term and long-term objectives. Possesses strong leadership, communication, and problem-solving skills. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
20
20
years of professional experience
Work History
Operations Manager
Ngorogoro Safari Lodge DPA and Gibbs Farm *****
Arusha
01.2025 - Current
- Analyzed data from daily reports to identify trends in production performance metrics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Created detailed reports on the performance of individual departments within operations.
- Responded to information requests from superiors, providing specific documentation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed scheduling, training and inventory control.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Pre-Opening Franchise
Protea Hotel By Marriotts Zanzibar Stone town ****
Stone Town Zanzibar Island
11.2023 - 12.2024
- Conducted regular meetings with staff members to ensure successful operations of the franchisee's business.
- Handled customer inquiries and complaints promptly in order to maintain high levels of customer satisfaction throughout the franchise network.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Developed a comprehensive training program for new employees at the franchisee's business.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Coordinated activities between franchisor headquarters and local franchises, ensuring timely implementation of corporate initiatives at the franchisee level.
- Maintained positive relationships with suppliers, vendors, partners associated with each location owned by the Franchisee.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Identified cost-saving opportunities for the organization through process optimization or vendor negotiations.
- Recruited qualified personnel for open positions at each location within the franchisees' businesses across different regions.
General Manager
Best Western Plus Zanzibar hotel****
Zanzibar
11.2023 - 12.2024
- Built a high-performing team by identifying, recruiting, and onboarding top talent.
- Maintained consistent brand quality standards across all service levels.
- Developed and implemented a successful training program to upskill employees and improve performance.
- Created efficient staff schedules to ensure optimal operational capacity.
- Enforced rules and regulations to maintain a safe, consistent service environment.
- Established team performance targets, motivated staff, and recognized achievements.
General Manager
Grande Kloof Boutique Hotel****
Cape Town
12.2019 - 09.2021
- Optimized customer experiences through effective ordering and inventory management practices
- Developed and implemented internal operational structures, policies, and procedures
- Consistently upheld brand quality standards across all service levels
- Ensured compliance with rules and regulations to provide safe and consistent guest experience
Assistant Manager
Grande Kloof Boutique Hotel****
Cape Town
01.2017 - 12.2018
- Provided operational support to senior management, managing daily requirements.
- Successfully adapted to multiple demands and shifting priorities in a fast-paced environment.
- Resolved escalated customer issues, improved customer relations, maintained brand loyalty, and recovered revenue opportunities.
- Provided performance feedback and motivation to employees.
Manager
Fusion Beauty Salon
Port Elizabeth
02.2007 - 01.2017
- Oversaw daily operations, including opening and closing procedures
- Supervised and mentored employees to achieve company objectives
- Developed staff schedules and assignments to meet business demands
- Developed and delivered training programs for new and existing employees
Night Manager
Frazlin Enterprise
Cape Town
12.2004 - 02.2007
- Enhanced property security by monitoring daily logs and identifying potential incidents
- Resolved guest complaints, developing effective solutions to ensure guest satisfaction
- Prepared revenue and expense forecasts for room operations
General Manager
Protea By Marriott Hotel
Stone Town
- Spearheaded the pre-opening planning and execution, ensuring seamless launch of hotel operations
- Recruited, trained, and mentored staff, instilling brand standards, service excellence, brand values, and operational procedures
- Ensured project and operations teams adhered to all pre-opening processes and timelines
- Led strategic planning initiatives to drive business growth and market share
- Leveraged Marriott training resources to enhance skills and knowledge
Coffee Shop Manager
Camps Bay
- Maintained compliance with safety and health department regulations
- Continuously improved business operations through team training, customer engagement, and marketing strategies
- Collaborated with chefs to develop innovative menu items
- Prepared high-quality food items according to established recipes and standards
Education
Hospitality And Tourism Management - Apprenticeship Program Soft Skills Training
Suza Institute of Tourism
Tanzania Hospitality And Tourism Management - Hospitality and Tourism Management
State University of Zanzibar
Tanzania Massage training workshop - Massage And Reflexology Training
African Skills Workshop
Port Elizabeth Associate of Business Administration - Microsoft Office & Pastel Accounting
Cape Town Business College
Cape Town Matric - Matric
Cape Town High
Cape Town Skills
- Distribution Management
- Loss prevention
- Customer Relationship Management
- Customer retention
- Operations Oversight
- Staff supervision
- Schedule Management
- Inventory control
- Team leadership
- Staff Training and Development
- Team Player
- Problem Resolution
- Staff management
- Performance Evaluations
- Performance reporting
- Operations management
- Performance monitoring
References
- Nimrod Mark Mano , Ngorongoro Safari Lodge Gibbs Farm , Fom Manager , +255765861060,fom@gibbsfarm.com
- Tatiana Radchenko , Marriotts International,Senior Manager Openings ,+97565060554,Tatianan.Radchenko@marriott.com
- Aleem Walli, Best Western Hotel & Protea by Marriott Zanzibar, Owner, +971526871111, aleemwali@gmail.com
- Allen Tavakoli, Grande Kloof Boutique Hotel Owner, +27214342220, +27833330000 , dlxsteelhq@gmail.com
Trainings And Development
- Marriott Guest Voice & ESS Reporting Introduction
- Revenue Management
- Digital Learning Platform Proficiency
- MHUB Introductory Training
- Marriott 'Welcome to Learning'
- Loss Prevention and Compliance Training
- Leadership and Team-Building Soft Skills Workshops
- Customer Service Excellence and Operational Efficiency Training
Timeline
Operations Manager
Ngorogoro Safari Lodge DPA and Gibbs Farm *****
01.2025 - Current
Pre-Opening Franchise
Protea Hotel By Marriotts Zanzibar Stone town ****
11.2023 - 12.2024
General Manager
Best Western Plus Zanzibar hotel****
11.2023 - 12.2024
General Manager
Grande Kloof Boutique Hotel****
12.2019 - 09.2021
Assistant Manager
Grande Kloof Boutique Hotel****
01.2017 - 12.2018
Manager
Fusion Beauty Salon
02.2007 - 01.2017
Night Manager
Frazlin Enterprise
12.2004 - 02.2007
General Manager
Protea By Marriott Hotel
Coffee Shop Manager
Hospitality And Tourism Management - Apprenticeship Program Soft Skills Training
Suza Institute of Tourism
Hospitality And Tourism Management - Hospitality and Tourism Management
State University of Zanzibar
Massage training workshop - Massage And Reflexology Training
African Skills Workshop
Associate of Business Administration - Microsoft Office & Pastel Accounting
Cape Town Business College
Matric - Matric
Cape Town High
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