Mebs Juma
Dar es Salaam
Summary
Diligent [Desired Position] with comprehensive background in hotel management, ensuring smooth operations and guest satisfaction. Proven track record in optimizing hotel services, enhancing guest experiences, and leading high-performance teams. Demonstrated expertise in conflict resolution and staff development.
Hospitality professional prepared for advancing hotel operations and guest services. Extensive experience managing hotel activities, improving service quality, and leading teams to achieve goals. Known for fostering collaborative environments and adapting to dynamic situations. Expertise in staff training and guest relations.
Experienced with managing hotel operations and elevating guest experiences. Utilizes leadership skills to guide teams and enhance service quality. Knowledge of effective staff training and conflict resolution strategies.
Overview
3
3
years of professional experience
Work History
Hotel Manager
Share Your Ideas
01.2022 - Current
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Education
Master of Science - Computer And Information Sciences
Indiana Institute Of Technology
Fort Wayne, Indiana,USA04-1978
Skills
- Guest complaint resolution
- Guest services management
- Interpersonal communications
- Hospitality
- Office and staff streamlining
- Outstanding communication skills
- Strategic planning and analysis
- Marketing
- Talented leader
Speak English
I Speak English, French, Swahili, Hindi And Urdu
Languages
English
Native language
French
Beginner
A1
Timeline
Hotel Manager
Share Your Ideas
01.2022 - Current
Master of Science - Computer And Information Sciences
Indiana Institute Of Technology
Similar Profiles
JOSHUA HARRELLJOSHUA HARRELL
Junior Associate Software Engineer at PM. IdeasJunior Associate Software Engineer at PM. Ideas
Wikander GutierrezWikander Gutierrez
Front of House at Fresh Ideas Food Service ManagementFront of House at Fresh Ideas Food Service Management
Oliver BernalOliver Bernal
Sr. Business Operations Specialist at IDeaS – A SAS CompanySr. Business Operations Specialist at IDeaS – A SAS Company