MBARUKU RAMADHANI MBARUKU
BRANCH MANAGER
Stone Town
Summary
Experienced banker with extensive career in financial services and track record of driving sales and profitability of the branch as well as people management. Looking to join growing bank as part of management team.
Overview
16
16
years of professional experience
2
2
Languages
Work History
BranchManager
KCB BANK TANZANIA LIMITED
08.2021 - Current
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Assessed employee performance and developed improvement plans.
- Boosted sales and customer loyalty through incentive programs.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Branch Manager
Diamond Trust Bank Tanzania
3 2016 - 08.2021
- Driving and monitoring sales, revenue and business development for the branch by acquisition of new business connections
- Building strong relationship with existing customers by making sure branch team give superior services in terms of speed, accuracy and treating customer fairly
- Periodic visits to existing customer and seek feedback on areas of improvements and challenges they are facing with our service
- Assuring the branch is operated within set control and compliance framework to minimize risk, revenue loss as well as adhering to AML laws and regulations
- Leading and motivating branch team by delivering powerful communication, creating high performance culture and ensuring every staff understand the vision and goals of the bank and branch
- Represent the bank in all official affairs within territory.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Branch Manager
Barclays Bank Tanzania
11.2013 - 02.2016
Customer Adviser/Personal Banker
Barclays Bank Tanzania
06.2010 - 10.2013
- Opening current, savings and loans accounts
- Build relationship with existing customers in order to proactively anticipate and address future customer needs and identify sales opportunities
- Undertaking customer service initiatives
- Customer's complaints handling
- Undertake branch in branch marketing, special campaigns & promotions
- Act as assistant branch manager and deputize the post.
Bank Officer
National Microfinance Bank Plc
09.2008 - 05.2010
- Teller/Cashier duties
- Customer Service and complain Handling
- Back office operations and custodian duties for both ATM and vault.
Education
Advanced Diploma - Banking and Finance
Institute Of Finance Management
Dar Es Salaam, TanzaniaAdvanced Certificate of Secondary Education - Economics, Geography & Mathematics
Ridhwaa Islamic Seminary
Dar Es Salaam, TanzaniaCertificate of Secondary Education - General
Ilboru Secondary School
Arusha, ArushaCertificate - Basic Credit Training
DIAMOND TRUST BANK TANZANIA
Dar es Salaam, TanzaniaCertificate - Leadership Development Program
TalentSprint Private Limited, India
Hyderabad, IndiaSkills
- Business Development
- Relationship building and management
- Coaching and Mentoring
- Performance Reviews
- Team Player
- Staff Management
- Excellent Communication
- Interpersonal Skills
Accomplishments
- Increase branch liability from TZS 21B to TZS 47b from August 2021 to date.
- managed to reduce branch Non Performing Loan from 13% in 2021 to 2.39% up to April 2024.
- Improved acquiring business monthly turnover from TZS 900M to TZS 4billion.
- Managed to record zero fraud cases at the branch.
- Improved staff retention at branch.
Timeline
BranchManager
KCB BANK TANZANIA LIMITED
08.2021 - Current
Branch Manager
Barclays Bank Tanzania
11.2013 - 02.2016
Customer Adviser/Personal Banker
Barclays Bank Tanzania
06.2010 - 10.2013
Bank Officer
National Microfinance Bank Plc
09.2008 - 05.2010
Branch Manager
Diamond Trust Bank Tanzania
3 2016 - 08.2021
Advanced Diploma - Banking and Finance
Institute Of Finance Management
Advanced Certificate of Secondary Education - Economics, Geography & Mathematics
Ridhwaa Islamic Seminary
Certificate of Secondary Education - General
Ilboru Secondary School
Certificate - Basic Credit Training
DIAMOND TRUST BANK TANZANIA
Certificate - Leadership Development Program
TalentSprint Private Limited, India
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