MBARAK ABDALLAH
Dar Es Salaam
Summary
Highly skilled Sales Support Administrator with comprehensive experience in providing administrative support to sales teams. Possess strong skills in CRM systems management, order processing, and sales data analysis. Notable strengths include problem-solving abilities, clear communication, and teamwork. Contributed significantly to improving operational efficiency and supporting revenue growth in previous roles.
Overview
2
2
years of professional experience
Work History
Sales Support Administrator
Azania Group
Dar Es Salaam, Tanzania
08.2024 - Current
- Provided technical support to sales team members in resolving customer issues.
- Researched and resolved customer inquiries related to product orders, pricing, delivery and returns.
- Assisted customers with placing orders for products and services via phone, email or web-based applications.
- Processed customer orders accurately within established timelines.
- Supported Sales Managers in developing strategies that maximize revenue growth opportunities.
- Conducted market research activities to gain insights into competitor offerings and industry trends.
- Collaborated with marketing team on campaigns aimed at increasing sales revenue.
- Resolved customer complaints or answered customers' questions.
- Computed balances, totals or commissions to support accounting team.
- Managed incoming calls from customers regarding product availability, order status and other inquiries.
- Monitored inventory levels to ensure sufficient stock is available for purchase by customers.
- Performed data entry tasks such as entering new customer information into the system or updating existing accounts as needed.
Dispatcher Manager
Mikoani Traders LTD
Dar Es Salaam, Tanzania
05.2024 - 08.2024
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
- Organized routes for drivers to maximize efficiency.
- Arranged for repairs to restore service and schedules.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Dispatched drivers to meet daily delivery needs for company customers.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Trained new dispatch staff on company policies, software, and best practices for effective dispatch management.
- Assisted with hiring qualified candidates for open dispatcher positions.
- Managed a team of 20 dispatchers, providing guidance and support as needed.
Sales Supervisor
Azania Group
Dar Es Salaam, Tanzania
08.2023 - 04.2024
- Developed and implemented sales strategies to increase customer base.
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Created monthly reports on regional sales performance and presented to upper management.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Directed and supervised staff performance.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Managed daily operations, client relations and IT.
- Conducted market research and reported on competitors.
Weighbridge Operator
Azania Group
Dar Es Salaam, Tanzania
11.2022 - 07.2023
- Checked and recorded vehicle information on weighbridge computer system.
- Ensured accurate weight readings of incoming and outgoing vehicles.
- Maintained records of all transactions, including weights, product types, customer details and other relevant data in an Excel sheet.
- Inspected and maintained weighbridge equipment regularly to ensure operational safety.
- Performed necessary calculations to determine net weights of loaded vehicles.
- Reported any discrepancies in the weight readings to supervisor for further investigation.
- Trained new employees on proper usage of the weighbridge system and its components.
- Collaborated with maintenance team for repairs or replacements of faulty parts on the weighbridge equipment.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
Education
SAP CERTIFICATE - SAP BUSINESS ONE
SAP TRAINING CENTRE- SOUTH AFRICA
South Africa, Johannesburg 01-2024
GED -
DEMTATUZI HIGH SCHOOL
Dar Es Salaam, Tanzania01-2023
High School Diploma -
DYCCC School
Dar Es Salaam, Tanzania01-2022
Skills
- Performance tracking, proficient in tracking and analyzing performance using various methods, including AI and data-driven insights
- Microsoft Office, skills in Microsoft Word, Excel,
- Report Generation
- Sales Reporting
- Bookkeeping
- Accounting
- SAP
Timeline
Sales Support Administrator
Azania Group
08.2024 - Current
Dispatcher Manager
Mikoani Traders LTD
05.2024 - 08.2024
Sales Supervisor
Azania Group
08.2023 - 04.2024
Weighbridge Operator
Azania Group
11.2022 - 07.2023
SAP CERTIFICATE - SAP BUSINESS ONE
SAP TRAINING CENTRE- SOUTH AFRICA
GED -
DEMTATUZI HIGH SCHOOL
High School Diploma -
DYCCC School
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