Mayaya Ismail Hamad
Mwanza
Summary
I’m self-motivated, energetic, enhancing team spirit and willing to work hard with minimum supervision in PUBLIC RELATION. Also usually develop my career, accept Challenges, mature enough to think before acting, and able to utilize the ability developed through academic knowledge.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Experience Advisor
VODACOM (ISON EXPERIENCE)
DAR ES SALAAM
05.2024 - Current
- Created customized experiences for customers based on their individual needs.
- Tracked customer interactions in CRM software system for future reference.
- Generated reports related to customer service metrics such as response time, resolution rate.
Operation. (SALES OFFICER)
LAND MATRIX COMPANY LIMITED
02.2023 - 01.2024
- Prepare project report
- Attending presentation and Gazebo
- Advertising about company products
- Doing follow-up to clients.
Operation. (INFORMATION AND RELATION DEPARTMENT)
MWANZA YOUTH AND CHILDREN NETWORK (MYCN)
Mwanza
08.2021 - 09.2021
- To solve simple networking problems
- To collect news and share to the members of the organization (mycn)
- To write press releases and prepare information for distribution by media outlets.
Customer Experience Advisor
Vodacom
Dar Es Salaam
Education
ST. AUGUSTINE UNIVERSITY OF TANZANIA
THAQAAFA SECONDARY AND HIGH SCHOOL
MIRONGO SECONDARY SCHOOL
NYANZA PRIMARY SCHOOL
Skills
- Ability to work under pressure
- Ability to work in a team
- Patience
- Dynamic team
- Ability to self-manage
- Achieve result
- Meet deadline
- Willingness to work beyond the call of duty
- Product Promotions
- Interpersonal and written communication
- Report writing skills
- Expense Reporting
- Marketing initiatives
- Quality assurance understanding
- Networking
- Sales expertise
- Public Speaking
- Complaint Handling
- Client Advocacy
- Account Management
- Customer Service
Certification
I, thus undersigned, certify that to the best of my knowledge and belief, this CV correctly describes me, my qualifications and my experience. I understand that any willful misstatement described here in to my disqualification or dismissal, if engaged.
Cellphones
+255622930794
Keypersonalskills
- Ability to work under pressure and produce expected result
- Ability to work in team patience and dynamic team
- Ability to self-manage, achieve result and meet deadline
- Willingness to work beyond the call of duty
Keypersonalcompetencies
- Good judgement
- Confident decision-making ability
- Attentively listening skills
- The ability to work alone and also as part of a team
- A tactful but firm manner
- Honest and fairness in applying rules
Languagescapabilities
- Kiswahili, Excellent, Excellent, Excellent, Excellent
- English, Very Good, Very Good, Excellent, Excellent
Awardsandwinnings
- Chairperson of Mwanza children council 2014-2016
- Certificate of Sexuality Education with reference to HIV, Gender-Based Violence Prevention, Relationships and Management
- Certificate of Saut student Public Relations Association (SSPRA)
Addresses
P.O.BOX 540, Mwanza, ismailmayaya@gmail.com
Personal Information
- Place of Birth: Mwanza
- Title: Bachelor Degree in Arts in Public Relation and Marketing
- Date of Birth: 01/14/98
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Single
- Religion: Muslim
Covidvaccination
Successful Covid-19 Vaccination with present proof of Covid-19 vaccination certificate
Languages
English & Swahili
References
- MR BRIGHTUS TITUS, CHIEF EXECUTIVE AT MWANZA YOUTH AND CHILDREN NETWORK (MYCN), P.O.BOX 11123, MWANZA, mycn2009@gmail.com, +255766565257
- SARA SALVATORY PETER, ASSISTANT LECTURER, sarapeter453@gmail.com, +255768474670
- TAUS MAWIMBI, Sales Officer, LAND MATRIX COMPANY LIMITED, Tausm1999@gmail.com, +255717765322
- ELIAZA AMON MYOMBO, SKILLS DEVELOPER (TRAINER) AT ISON EXPERIENCES COMPANY, eliazamyombo5@gmail.com,+255767601123
Timeline
Customer Experience Advisor
VODACOM (ISON EXPERIENCE)
05.2024 - Current
Operation. (SALES OFFICER)
LAND MATRIX COMPANY LIMITED
02.2023 - 01.2024
Operation. (INFORMATION AND RELATION DEPARTMENT)
MWANZA YOUTH AND CHILDREN NETWORK (MYCN)
08.2021 - 09.2021
ST. AUGUSTINE UNIVERSITY OF TANZANIA
THAQAAFA SECONDARY AND HIGH SCHOOL
MIRONGO SECONDARY SCHOOL
NYANZA PRIMARY SCHOOL
Customer Experience Advisor
Vodacom