Maximillian Msack
Arusha
Summary
Pan African and results-driven Program Manager known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at using leadership, problem-solving, and adaptability to deliver projects on time and meet objectives. Bring focus on continuous improvement and team collaboration to drive success in complex environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager - Northern Portfolio
The Honeyguide Foundation
Arusha
07.2023 - Current
- Lead development of work plans and budgets for Northern Tanzania WMAs activities in collaboration with WMA management, Honeyguide, and partners. Employed project management software (e.g., Zoho, Trello) to oversee activities and facilitate expert collaboration.
- Coordinates implementation of work plans across Northern Tanzania WMAs, with a focus on capacity building, enterprise development, protection initiatives, awareness programs, and Human-Wildlife Conflict mitigation.
- Ensure effective communication by reporting on activities conducted in Northern Tanzanian WMAs.
- Develop donor reports aligned with proposals and contracts, collaborating with the Chief Operations Officer, finance, and communications departments.
- Manage relationships, communications, and activities with stakeholders and partners in Northern Tanzania WMAs to enhance project outcomes in alignment with organizational goals.
- Collaborate with the Chief Operations Officer, finance, and fundraising departments to create persuasive donor proposals and budgets for projects in Northern Tanzania WMAs.
- Participate in recruitment processes, conducting interviews and selecting qualified staff for Northern Tanzania WMAs.
Field Operations Manager
The Honeyguide Foundation
Arusha
04.2018 - 06.2023
- Directly oversaw infrastructure development and maintenance activities for Honeyguide program areas to ensure efficient operations within budget constraints.
- Managed vehicle fleet operations, including licenses, permits, services, and technical upgrades. Implemented effective stock management procedures for spare parts and fuel consumption while ensuring workshop safety and discipline.
- Managed all aspects of infrastructural and fleet management purchases and orders, including negotiating costs, overseeing transport logistics, and ensuring adherence to standard operating procedures (SOPs) for purchase, delivery, and storage.
- Coordinated logistical support for protection, law enforcement, and human-wildlife conflict (HWC) mitigation activities. Oversaw equipment procurement and training sessions for anti-poaching teams while ensuring compliance with SOPs.
- Developed long-term plans to support departmental activities effectively, aligning logistics with organizational goals.
- Acted as the Interim Project Manager for the Honeyguide project, ensuring continuity and effective leadership in the absence of the designated Project Manager.
- Oversaw ration purchases and orders, established clear job descriptions for supervised positions, and supported team development through coaching and structured organizational practice.
Demand Stimulation Associate
PowerGen Renewable Energy East Africa
Arusha
01.2018 - 04.2018
- Analyzed customer revenue data and produced monthly reports to drive strategic initiatives for optimizing average revenue per user.
- Led appliance sales efforts across new and existing sites, achieving over 600 appliances sold and driving revenue growth.
- Effectively led diverse teams in field operations, including operations and maintenance, customer acquisition, and contract technicians, to ensure streamlined processes and high performance standards.
- Created and implemented demand stimulation processes, such as Sales SOPs, Loan Follow-Up SOPs, and Faulty Appliances SOPs for enhanced operational efficiency and customer satisfaction.
- Managed customer loan repayment processes, resulting in a remarkable 85% repayment rate that enhanced financial sustainability and fostered customer trust.
Grid Development Associate
PowerGen Renewable Energy East Africa
Arusha
07.2017 - 12.2017
- Liaised with government officials to obtain permits, letters of introduction, and licenses for micro-grid installations to ensure regulatory compliance.
- Conducted thorough site surveying and customer application trips to identify viable micro-grid sites and acquire prospective customers, crucial for successful project planning and implementation.
- Educated and registered micro-grid customers during installations, ensuring their understanding of system operations.
- Managed logistics and expense management for field work, optimizing operational efficiency by coordinating transport, accommodation, and route planning according to company policies.
- Provided top-notch post-installation customer care, promptly addressing inquiries and concerns to significantly enhance customer retention and satisfaction rates.
Inbound Call Center Representative
Off-grid electric Tanzania (Mpower)
Arusha
12.2016 - 06.2017
- Resolved customer inquiries effectively through inbound and outbound calls, resulting in increased satisfaction and retention rates.
- Skillful escalation of unresolved issues to relevant field service officers, ensuring quick resolution and seamless customer service.
- Provided essential remote support to field agents, resolving customer queries promptly and effectively.
Service Officer
Off-grid Electric Tanzania (Mpower)
Kilimanjaro
02.2015 - 11.2016
- Successfully oversaw a diverse customer cohort of 2000+ clients, implementing effective communication and support techniques resulting in enhanced satisfaction and retention levels.
- Recruited and supervised service agents, enhancing operational efficiency and timely completion of assignments.
- Conducted regular field visits to strengthen customer relationships and address concerns, achieving higher levels of customer satisfaction.
Education
Bachelor of Arts - Geography And Environmental Studies
The University of Dodoma
Dodoma02-2014
MBA - Pan African MBA On Doing Business in Africa
African Leadership University
Kigali, RwandaSkills
- Cost Management
- P&L Management
- Data Analysis
- Operations Management
- Supply Chain Management
- Personnel Management
- Leadership
- Reporting
- Basic IT
Languages
Swahili
First Language
English
Advanced (C1)
C1
Certification
- Lead up East Africa - Leadership certificate
References
References available upon request.
Timeline
Program Manager - Northern Portfolio
The Honeyguide Foundation
07.2023 - Current
Field Operations Manager
The Honeyguide Foundation
04.2018 - 06.2023
Demand Stimulation Associate
PowerGen Renewable Energy East Africa
01.2018 - 04.2018
Grid Development Associate
PowerGen Renewable Energy East Africa
07.2017 - 12.2017
Inbound Call Center Representative
Off-grid electric Tanzania (Mpower)
12.2016 - 06.2017
Service Officer
Off-grid Electric Tanzania (Mpower)
02.2015 - 11.2016
Bachelor of Arts - Geography And Environmental Studies
The University of Dodoma
MBA - Pan African MBA On Doing Business in Africa
African Leadership University
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