MAXIMILIAN NJAU
ECONOMIST
Dar Es Salaam,Ilala,Tanzania
Summary
Hardworking and passionate job seeker with strong organizational skills eager to help the company to achieve goals.
Holder of Bachelor degree of Science Economics with a solid academic background and comprehensive skill-set, underpinned by experience in Telecomunication industry as Customer care executive also gained exposure to deal with Customer Related activities. Committed team player, who uses high standards of communication to establish positive interpersonal relationships.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Customer Care Executive
ISON XPERIENCE COMPANY (Airtel-Call Center)
Dar Es Salaam
10.2022 - Current
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries, Requests and complaints
- Delivering a high level of customer service to customers regarding their queries and inform them about promotions and other products offered by Airtel
- Deliver an attentive and comprehensive service to our customers based on Airtel product, Airtel money transactions reversals and other KYC barriers.
- Take the extra mile to engage customers through offering (+1 customer service)
- Support customers with all requests of airtel money reversal transactions and escalating to back office when necessary.
- Keeping records of customer interactions, transactions, comments, and complaints. through tagging their requests,complains,and inquiries via single screen System.
- Adhearing communication procedures,: scripts, guidelines and policies when interacting with customers inbound calls
- Provide an excellent level of service and making sure that the customer’s request is answered and assisted within SLAs, in order to contribute to an excellent customer experience.
- Manage personal Monthly performance report and ensuring that I’ve to meet KPI’s Standard of the company as mandatory
Planning Intern
MBEYA CITY COUNCIL
Mbeya
10.2020 - 05.2021
- Coordinate the annual development plan and budget and present it to the various stakeholders of the Council.
- Performing Budget activities on PLANREP portal including ( budget allocation, initiation
- Inspect projects for payment of Contractors and monitor the use of Government funds in accordance with available guidelines
- Writing project proposals for construction of social infrastructures including (secondary schools, health centers, public university hostels).
- Outlined data about population, land usage and zoning data with charts, graphs and PowerPoint presentations.
- Input data into Ms Excel software to maintain searchable planning database of population numbers and land use statistics.
- Created and managed project plans, timelines and budgets
Education
Ordinary Level Secondary Education -
MBALIZI SECONDARY SCHOOL
Mbeya,Tanzania 01.2012 - 11.2015
Bachelor Of Science - Economics
MZUMBE UNIVERSITY
Morogoro Tanzania 10.2018 - 11.2021
Advanced Level Secondary Education - Economics History Geography - HGE
SWILLA SECONDARY SCHOOL
MbeyaTanzania 05.2016 - 05.2018
Skills
Proffesinal communication skills
Certification
Certified [Customer care Executive], [ ISON BPO] - [2 November 2022]
Referees
- AHAZ ISRAEL- Supervisor (Ison Xperience Company)
- Contact no +255768803112
- MBOKA A MWAKAJILA- Planning officer (Mbeya city council)
- Contact no + 255 755 523 901
- mbokamwakajila09@gmail.com
- PETER CLEMENT KAMENDU - (Environment & Safety officer-Egypro EA LTD Dar es Salaam)
- Contact no +255717796104
- Peterck97@gmail.com
Timeline
Customer Care Executive
ISON XPERIENCE COMPANY (Airtel-Call Center)
10.2022 - Current
Certified [Customer care Executive], [ ISON BPO] - [2 November 2022]
10-2022
[ Leaderahip & Team working] Training - [06/2022-07/2022]
07-2022
[Communication Skills] Training - [05/2022-06/2022]
06-2022
[Customer Service Fundamentals] Training - [10/2021-11/2021]
11-2021
Planning Intern
MBEYA CITY COUNCIL
10.2020 - 05.2021
Bachelor Of Science - Economics
MZUMBE UNIVERSITY
10.2018 - 11.2021
Advanced Level Secondary Education - Economics History Geography - HGE
SWILLA SECONDARY SCHOOL
05.2016 - 05.2018
Ordinary Level Secondary Education -
MBALIZI SECONDARY SCHOOL
01.2012 - 11.2015
Similar Profiles
JANE KAITABAJANE KAITABA
Customer Care Executive at Ison Xperience BPOCustomer Care Executive at Ison Xperience BPO
Dhuha Wadhah Yousif Al IsmaeelDhuha Wadhah Yousif Al Ismaeel
Call centre executive at ISON Call Centre Services L.L.C.Call centre executive at ISON Call Centre Services L.L.C.
Landi KapambweLandi Kapambwe
Customer Service Executive at iSON Xperiences Ltd - Leading Global CX Management CompanyCustomer Service Executive at iSON Xperiences Ltd - Leading Global CX Management Company