Hi, I’m
MATILDA MINDE
GABRIEL
Dar Es Salaam
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Public relations and communications specialist adept at media relations, special events coordination, issues management and community relations.
Overview
5
years of professional experience
14
years of post-secondary education
2
Languages
Work History
Spolotto Global (South Korea Company)Dar es salaam
Company Representative
08.2022 - Current
Job overview
- Conducted market analysis and monitored competitive activity.
- Designed and created campaign e-mail invitations, articles and marketing promotion.
- Maintain accurate and detailed records of customer interactions, inquiries, and complaints.
- Represent the company in various business dealings, including negotiations, client meetings, and presentations.
- Assist in business development activities and contribute to the growth of the company.
- Built and maintained relationships with clients, addressing their needs and concerns.
CALL POWER (T) Dar es salaam
Customer Care Representative
11.2021 - 07.2022
Job overview
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Win princess betting company.Dar Es Salaam
Customer Care Supervisor
01.2020 - 10.2021
Job overview
- Evaluated interactions between associates and customers to assess personnel performance.
- Monitored compliance risks while adhering to safety protocols.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
SANITAS Medical CenterDar Es Salaam
Reception Supervisor
12.2018 - 01.2020
Job overview
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Interceded between employees during arguments and diffused tense situations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Ngumeni Primary SchoolKilimanjaro, Tanzania.
PRIMARY SCHOOL CERTIFICATE from Primary Education
01.2002 - 10.2009
Actas Sec SchoolDar Es Salam, Tanzania
SECONDARY SCHOOL CERTIFICATE from Secondary Education
01.2010 - 10.2014
National Institute of Transport.Dar Es Salam, Tanzania
BASIC TECHNICIAN CERTIFICATE IN BUSINESS ADMINIST
06.2016 - 01.2018
Skills
1 Friendly and helpful demeanour, creating a welcoming environment for guests
2 Strong customer care and communication skills, ensuring excellent customer satisfaction
3 Punctual and result-oriented, consistently meeting deadlines and achieving goals
4 Efficient and professional in handling tasks, maintaining high productivity
5 Well-organized, capable of multitasking and prioritizing responsibilities effectively
6 Patient when dealing with difficult guests, resolving issues calmly and diplomatically
8 Willingness to learn and adapt, with a proven track record as a fast learner
hobbies
- Reading and Traveling: I enjoy exploring different cultures, perspectives and ideas through books. Travelling allows me to immerse myself in new environments, broaden my horizons, and appreciate diverse experiences.
- Volunteer Work: I actively participate in volunteer initiatives, dedicating my time and skills to support causes I believe in. This involvement has helped me develop empathy, teamwork, and leadership abilities.
- Yoga and Meditation: I prioritize my physical and mental well-being by practicing yoga and meditation. These activities enhance my focus, resilience and ability to maintain a healthy work-life balance.
- Golf: I find enjoyment and relaxation in playing golf. It teaches me patience, concentration, and strategic thinking, while also providing opportunities for networking and building relationships.
Timeline
Company Representative
Spolotto Global (South Korea Company)
08.2022 - Current
Customer Care Representative
CALL POWER (T)
11.2021 - 07.2022
Customer Care Supervisor
Win princess betting company.
01.2020 - 10.2021
Reception Supervisor
SANITAS Medical Center
12.2018 - 01.2020
National Institute of Transport.
BASIC TECHNICIAN CERTIFICATE IN BUSINESS ADMINIST
06.2016 - 01.2018
Actas Sec School
SECONDARY SCHOOL CERTIFICATE from Secondary Education
01.2010 - 10.2014
Ngumeni Primary School
PRIMARY SCHOOL CERTIFICATE from Primary Education
01.2002 - 10.2009