MATALUMA SHOSHA
Dar Es Salaam
Summary
Diligent IT Technician excels in collaborating with technology specialists to assist project management. Accurately prescribes troubleshooting measures and contributes to problem resolution. Supports IT team members in ascertaining optimum policies to secure sensitive information. Offers crucial IT assessment to ease staff decisions on patches, updates and troubleshooting.
Overview
1
1
year of professional experience
Work History
IT Intern
Oriental Consultants Global
Oysterbay Dar Es Salaam Tanzania
04.2024 - Current
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Handling technology rollout and maintenance of hardware and software components
- Delivered assistance and support for team-based IT projects.
IT Intern
Smec International Pty
Mzinga Way Plot 191 Oysterbay Dar Es Salaam Tanzania
08.2023 - 03.2024
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Responded to queries on phone, via email or through IT ticketing system.
- Enhanced system efficiency by identifying and rectifying software issues.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
Education
Bachelor Degree in Information Technology -
National Institute of Transport
Dar Es Salaam, Tanzania 07.2023
Advanced Certificate of Secondary School -
Azania Secondary School
Dar Es Salaam, Tanzania 05.2018
Certificate of Secondary School -
Rodan Secondary School
Dar Es Salaam, Tanzania10.2015
Skills
- Information Security
- Helpdesk support
- User Training
- Hardware maintenance
- Communication Skills
- Teamwork and Collaboration
Fields And Trainings
- IT- technician, UDA Rapid Transit, from 07/01/22 to 09/01/22
- IT-Technician, TANESCO, Temeke from 07/01/21to 09/01/21
References
Charles Lubeja
IT-Manager, Smec International pty
+255 786 033 213
Charles.Lubeja@smec.com
Shabani Juma Bakari,
Lecturer at National Institute of Transport
+255 689 361 634
muya.shabani@gmail.com
Disclaimer
I, MATALUMA E. SHOSHA, declare that all the information documented above is correct. I hope you will consider my application kindly and give me an opportunity to work in your organization
Timeline
IT Intern
Oriental Consultants Global
04.2024 - Current
IT Intern
Smec International Pty
08.2023 - 03.2024
Bachelor Degree in Information Technology -
National Institute of Transport
Advanced Certificate of Secondary School -
Azania Secondary School
Certificate of Secondary School -
Rodan Secondary School