Masharife Athuman
Dar Es Salaam
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I am further dedicated and adaptable with a proactive attitude and the ability to learn quickly, strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Postal Officer
Tanzania Posts Corporation
Dar Es Salaam, Tanzania
07.2020 - Current
- Assisted customers with inquiries regarding postal regulations and procedures.
- Performed cash handling duties related to money orders, stamps and other forms of payment accepted at the post office.
- Responded to customer complaints in a professional manner while resolving issues promptly.
- Adhered to strict security guidelines when handling confidential documents.
- Maintained records of all postal transactions in accordance with regulations.
- Provided customer service at the front counter of the post office.
- Set goals and operating procedures that maximized employee effectiveness.
- Offered support and advice to newer personnel to improve performance.
- Improved customer satisfaction by planning more effective routes and updating service standards.
Data Entry Administrator
Aga Khan Health Service
Dar Es Salaam, Tanzania
01.2018 - 12.2018
- Identified discrepancies between source documents and entered data, rectifying issues where necessary.
- Created detailed reports on data entry activities.
- Ensured compliance with relevant laws and regulations concerning privacy and confidentiality of customer information.
- Implemented appropriate security measures when handling confidential client information.
- Inputted data into various software programs accurately and efficiently.
- Entered large volumes of information into spreadsheets quickly and accurately.
- Scheduled and conducted remote trainings and orientations to assist human resources staff.
- Interviewed and trained incoming data entry employees, assuring successful transitioning of trainees.
Human Resources Intern
National Health Insurance Fund
Dar Es Salaam, Tanzania
07.2016 - 12.2017
- Provided administrative support to the Human Resources department including filing, data entry and record keeping.
- Provided administrative support to HR team members including tracking of vacation days and other employee benefits.
- Compiled reports on employee performance evaluations, attendance records, and training programs.
- Analyzed internal feedback surveys from employees about their workplace experience.
- Developed presentations on various topics related to human resources management.
- Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies.
- Interpreted and explained human resources policies, procedures or regulations.
Education
Bachelor in Public Administration
Mzumbe University
Morogoro12-2016
Advanced Certificate of Secondary Education
Mtwara Girls Secondary School
Mtwara02-2012
Ordinary Certificate of Secondary Education
Waliul Asr Girls Seminary
Kibaha, Pwani09-2009
Skills
- Conflict resolution
- Employee training
- Workplace safety
- Staff development
- Problem solving
- Time management
- Team supervision
- Confidentiality
- Attention to detail
- Effective communication
- Crisis management
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
Timeline
Postal Officer
Tanzania Posts Corporation
07.2020 - Current
Data Entry Administrator
Aga Khan Health Service
01.2018 - 12.2018
Human Resources Intern
National Health Insurance Fund
07.2016 - 12.2017
Bachelor in Public Administration
Mzumbe University
Advanced Certificate of Secondary Education
Mtwara Girls Secondary School
Ordinary Certificate of Secondary Education
Waliul Asr Girls Seminary
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