Marystella A. Louis

• Developed, implemented and maintained recruitment policies and procedures.
• Analyzed job descriptions to determine job requirements and qualifications.
• Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.

• Develop and Review Human Resource Manual/Policy.

• Prepare and Review employees Contracts and Job packs.

• Coordinate Registration forms (Bank Accounts, Identity and Insurance Cards for Employees)

• Assist on Statutories Issues (Registration and Claims Reconciliation)

• Consult (meeting) the Clients internally and externally.

• Prepare announcements, notice, invites internally and externally.

• Observe and assist to maintain the office environment and relations in an according manner.

• Prepare Departmental Meetings.

• Assist on review of inputs and payroll.

• Conducting interviews with candidates for hire.

• Assist on disciplinary procedures (i.e. Verbal & Written Warning Letters, Disciplinary Hearing, and other required discipline procedures).

• Retrenchment Procedure (and Assist on any assignment addressed to me by the management.)

• Directed daily operations of the branch, including customer service, sales and marketing activities.
• Developed strategies to increase customer satisfaction and loyalty.
• Managed staff scheduling and training processes.
• Conducted regular performance reviews for all employees in the branch.
• Monitored financial performance of the branch on a monthly basis.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Analyzed data to identify trends related to products, services, customers and markets served by the branch.
• Resolved escalated customer complaints in a timely manner.
• Coordinated promotional campaigns for new products or services in order to boost sales revenue.
• Created reports summarizing operational performance metrics for senior management review.

• Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
• Maintained confidential records and files related to executive operations.
• Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
• Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
• Developed effective filing systems for easy retrieval of information when needed.
• Monitored incoming emails and responded accordingly in a timely manner.
• Assisted in developing policies and procedures pertaining to office administration matters.
• Assisted in organizing conferences, seminars and other events as directed by the executives.
• Managed all aspects of catering needs for special events hosted by the organization.

• Managed and coordinated administrative operations for the organization.
• Created and maintained filing systems to ensure efficient retrieval of documents.
• Organized meetings, conferences, and travel arrangements for staff members.
• Ensured compliance with organizational guidelines and regulations.
• Provided guidance to junior staff on how to perform duties effectively.
• Assisted senior managers with research projects and data analysis activities.
• Maintained records of employee attendance, leave requests, reimbursements.
• Coordinated communication between various departments within the organization.
• Responded promptly to customer inquiries via telephone or email.
• Monitored inventory levels of office supplies and placed orders when necessary.
• Handled confidential information in an appropriate manner according to company policy.
• Provided support during special events organized by the organization.

• Organized and maintained CEO's calendar and schedule, including travel arrangements.
• Processed incoming and outgoing mail for the CEO.
• Answered phone calls on behalf of the CEO and took messages as necessary.
• Developed detailed itineraries for business trips and meetings.
• Prepared presentations, reports, memos, letters and other documents as requested by the CEO.
• Provided administrative support to the executive team members when needed.
• Attended meetings with the CEO and took notes during those meetings.
• Greeted visitors at reception area or office door upon arrival of guests.
• Coordinated catering services for boardroom lunches or dinners.
• Ordered supplies for the office when required.
• Maintained up-to-date records of contacts in the company database.
• Managed filing systems both electronic and paper based.