Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Timeline
Generic
Mary Odemary Nguma

Mary Odemary Nguma

Dar Es Salaam,Tanzania

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

ADMINISTRATIVE OFFICER & CUSTOMER SERVICES

Coastal Air Co
Dar
01.2019 - Current
  • Coached front-of-house teams in delivering smooth, professional reception services.
  • Facilitated corporate functions, conferences, and other large-scale events.
  • Designed long-term strategies relating to HR, budget governance, and marketing.
  • Recruited high-performing hospitality staff, and onboarded them with appropriate training.
  • Keep confidentiality and proper records management of clients' information.
  • Completed bookings and reservation amendments using hospitality property management software.
  • Prepare cover letters for outgoing correspondences, fee notes, and registering outgoing correspondence.

ADMINISTRATION MANAGER

Mwananchi Engineering and Contracting Co. Ltd
Zanzibar
12.2015 - 12.2018
  • Monitored department workload, coordinating activities to minimize resource concerns.
  • Facilitated smooth information transfers between internal teams and third-party advisors.
  • Maintained strong working relationships with group and partner companies.
  • Planned, coordinated, and optimized administrative procedures.
  • Prepared periodic reports using NetSuite Office Management.
  • Supported backup and disaster recovery (BDR) planning by analyzing risks and strengthening security procedures.

OPERATION OFFICER

Sunshine Group Ltd
Dar es salaam
12.2012 - 11.2015
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Organized financial and operational data to help with yearly budgeting and planning.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Developed organizational policies for administrative oversight and internal controls.
  • Led and managed administrative staff to maintain smooth daily operations.

Education

MBA - Accounts

Tanzania Institute of Accountancy
Tanzania
12-2022

High School Diploma -

Junior Seminary High School - Business Studies
Tanzania
02-2009

Skills

Languages

  • English: proficient (IELTS band 60)
  • German: Basic user (A1 certificate completed; B1 in progress)
  • Swahili: native

Communication skills

  • Experienced in customer interaction and intercultural communication
  • Strong telephone and email-handling skills
  • Proven ability to lead and train teams

Organizational / managerial skills

  • Managed teams of up to 25 staff
  • Skilled in shift planning, project coordination, and performance monitoring
  • Experience in handling confidential data and crisis situations

Job-related skills

  • Travel and accommodation bookings
  • CRM and hospitality systems, including VoIP and reservation platforms
  • Budget handling and reporting

Digital competence

  • Microsoft Office (Word, Excel, PowerPoint – advanced)
  • CRM Systems
  • Netsuite and basic data analysis tools

References

On Request

Languages

  • English, advanced
  • Germany's language - intermediate
  • Swahili language - fluent

Certification

  • IELTS Certificate - 6 band
  • Germany Language Certificate - A1

Timeline

ADMINISTRATIVE OFFICER & CUSTOMER SERVICES

Coastal Air Co
01.2019 - Current

ADMINISTRATION MANAGER

Mwananchi Engineering and Contracting Co. Ltd
12.2015 - 12.2018

OPERATION OFFICER

Sunshine Group Ltd
12.2012 - 11.2015

MBA - Accounts

Tanzania Institute of Accountancy

High School Diploma -

Junior Seminary High School - Business Studies

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Mary Odemary Nguma