Maryam Shabani
Dar es Salaam,Tanzania
Summary
I wish to be an excellent worker through working hard, regarding best time value as I am integrated, organized, and ambitious to work and eager to contribute to the growth and success of my working Institution.
Service-oriented professional with experience in a variety of guest service roles. Strong interpersonal skills and ability to handle high-pressure situations with grace. Proven track record of enhancing customer satisfaction and fostering repeat business. Particularly skilled in adapting to diverse environments and clientele, consistently delivering top-quality service.
Customer-focused professional with background in front desk guest service operations. Have solid experience in handling customer inquiries, resolving complaints. Strong interpersonal skills paired with proficiency in multitasking and prioritizing tasks under high-pressure situations. Made notable contributions in enhancing customer satisfaction and loyalty through proactive service approach.
Overview
6
6
years of professional experience
Work History
Guest Service
Emerald Zanzibar Resort and Spa (The Mora Zanzibar Resort)
Zanzibar, Tanzania
06.2023 - Current
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace
Cashier/Retail Attendant
Emirates Leisure Retail Zanzibar
Zanzibar, Tanzania
08.2022 - 05.2023
- Complete customer transactions in a professional, timely manner and with highest level of respect
- Ensure accuracy in the collection of monies in various currencies or modes of payment
- Conduct daily cash balancing and cash drops
- Respond to customer queries and complaints in a polite and courteous manner
- Work cooperatively with co-workers to accomplish sales and service goals
- Basic housekeeping and merchandising and abide to all operation procedures
- Good communication and customer service
Operations Assistant
TAPBDS
01.2022 - 06.2022
- Collaborative with any team members to identify and resolve any issues or concerns
- Assist the management with daily operations
- Respond to customer inquiries and complaints in a timely and professional manner
- Provide support to operation manager as needed
- Maintain records of all business activities including financial records, inventory and customer data.
Practical training/Field works
Morogoro Hotel
Morogoro, Tanzania
08.2021 - 11.2021
- Food and beverage operations
- Good customer relationships
- Problem solving skills and multi-tasking
- Room setting and arrangement
- Front office operations
Field Research
Morogoro, Tanzania
07.2021 - 11.2021
- Assessing the potentiality of Agritourism Activities, A case of strawberry at Uluguru Mountains
- Case study Morogoro.
- Findings: Poor infrastructure management, Lack of knowledge concerning agritourism, hence low participation, Inadequate support from the government
Practical training/Field works
Flomi Hotel
Morogoro, Tanzania
07.2019 - 11.2019
- Front desk operation
- Food and Beverage Management
- Event Planning and Management
- Customer relationship and Management
- Catering service arrangement
- Setting up Meeting and Conference rooms
Education
Bachelor of Science - Tourism Management
Sokoine University of Agriculture
01.2021
Certificate of secondary Education Examination - related to Science, Social science and Arts
Benjamin William Mkapa High School
01.2018
Primary School Education -
Olympio Primary School
01.2011
Advanced Certificate of Secondary Education Examination - science related
Temeke High School
Skills
- Hard worker
- Cooperative
- Time keeper
- Good listener
- Self-motivated
- Willing to work under pressure
- Excellent Business communication skills
- Reporting skills
- Front office operations
Languages
- English
- Swahili
References
- Mathew Ladislaus Sengelela, Sokoine University of Agriculture, Morogoro, +255 744151883, mathewfaraja@yahoo.com
- Joseph Karol Migunda, TAPBDS CO LIMITED, Dar es Salaam, +255 718 711364, migunda@tapbds.com
- Prakash Shreyas, The Mora Zanzibar Resort and Spa, Zanzibar, +255 652 072 812, Shreyas.prakash@themora.com
- Henry Simba, Emirates Leisure Retail, +255 756 094 449
Hobbies and Interests
- Reading magazines
- Watching news bulletin
- Reading books
<Enter your own>
- Date of Birth: 02/04/98
- Gender: Female
- Nationality: Tanzanian
Goals
- Ensure guests satisfaction
- Promote hotel services
- Accuracy in administration
- Maintain service standards
Languages
English
Upper Intermediate
B2
Timeline
Guest Service
Emerald Zanzibar Resort and Spa (The Mora Zanzibar Resort)
06.2023 - Current
Cashier/Retail Attendant
Emirates Leisure Retail Zanzibar
08.2022 - 05.2023
Operations Assistant
TAPBDS
01.2022 - 06.2022
Practical training/Field works
Morogoro Hotel
08.2021 - 11.2021
Field Research
07.2021 - 11.2021
Practical training/Field works
Flomi Hotel
07.2019 - 11.2019
Bachelor of Science - Tourism Management
Sokoine University of Agriculture
Certificate of secondary Education Examination - related to Science, Social science and Arts
Benjamin William Mkapa High School
Primary School Education -
Olympio Primary School
Advanced Certificate of Secondary Education Examination - science related
Temeke High School