Mary Melckenbeeck
Kigoma
Summary
I'm a self organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ready to help team achieve organizational goals. Detail-oriented team player with huge ability to handle multiple projects simultaneously with a high degree of accuracy. Safety-conscious security team member with excellent communication skills and eye for detail. Skilled at handling and resolving conflicts.
Overview
9
9
years of professional experience
Work History
Protection Assistant (VOLREP)
United Nations High Commission For Refugees
2023.08 - Current
- Interview candidates for voluntary repatriation in accordance with Standard Operating Procedures (SOP's) and ensure that they make informed decisions on returns.
- Assist in preparing documents (including voluntary repatriation forms) and ensure that refugees are provided with appropriate documentations.
- Participate in mass information activities aimed at informing refugee communities and relevant stakeholders about voluntary repatriation program me.
- Providing logistics and administrative support to voluntary repatriation border- crossing/return movement.
- Assist in assessing specific needs of vulnerable categories of returnees during return movements and advise on responses.
- Enter data relating to voluntary repatriation in the relevant data base.
- In line with existing sops, interview candidates for voluntary repatriation and advise senior colleagues on which individual to register for further return processing·
- Assist candidates for voluntary repatriation in filling relevant documents.
- Gather and enter information on voluntary repatriation into available data bases in line with SOPs.
- Supporting pre-departure preparations by working with respective partners and ensuring that movements are in line with the key voluntary repatriation principles and standards.
- Escorting repatriates to their country of origin.
Sales Officer
Hilltop Manufacturing & Trading Company
2022.04 - 2022.12
- Ensured sales targets are reached within the required timeframe
- Actively promoted Hilltop's vision and strategy and act as a trusted expert for any sales related questions that customers and prospective customers might have
- Met customers' demands and satisfaction through listening to their challenges, addressed them to the manager and in coordination with the manager discuss the way forward to improve our services
- Managed relationship with the client and relevant stakeholders
- Successfully increased company sales by 90% between July 1st to 31st December 2022
- Met customer satisfaction through conducting market research so as to know who the potential customers with their demands are
- Proper record of customers' contacts and check them regularly so as to check if they need water
- Received customers' orders and deliver water to them
- Retained the company's top customers in the wake of strict competition, by devising and presenting them with discount options
- Developed and implemented a sales forecast system, that dynamically calculated future sales and constraints
- Maintained proper sales records through regular reconciliation of the day-to-day sales with the manager before punching daily Z-Report as well as monthly Z-Report.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Established long-lasting partnerships with key accounts through regular communication and tailored solutions.
- Prepared sales reports with informative graphs and charts to outline key data.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Human Resource Management (Support Staff)
Tanzania Revenue Authority
2021.11 - 2022.02
- Created and stored staff files in a soft copy as well as hard copy upon staff appointment and make sure hard copies are stored properly in the cabinet
- Successful created staff monthly reports
- Provided required training due to gaps identified while conducting training needs analysis (TNA)
- Managed staff leave and update the leave cycle
- Prepared staff as well as organizational budget
- Managed staff attendance books and reminded the late comers to comply with organizational rules and regulations
- Assisted domestic revenue department (DRD) on creation of control number and issue them to the clients so that they can pay tax
- Prepared and updated staff retirement plan
- Recorded and stored of taxpayer's assessment forms in the registry room.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
Operations Escort, Office Coordination/Liaison Ass
International Organization For Migration
2016.04 - 2021.03
- Compiled daily, weekly, and monthly statistical data, and timely disseminate it to relevant units and managers within IOM Tanzania, as well as, inter-agency partners, upon the approval and concurrence of the Emergency Response Coordinator/Head of sub office.
- Requested for transportation of repatriates together with their belongings from procurement unit.
- successful kept tracking of the vehicle movements.
- Assisted with preparation of training materials and booked for training venues.
- Prepared, stored, and updated staff and vehicle movement tracker
- Updated and stored staff information in their files
- Verified data integrity of the following: (a) invoice trackers; (b) receipt book trackers; (c) movement tracker; and (d) personnel/daily contract tracker
- Coordinated the submission of invoices from IOM Kibondo to IOM Kigoma, regularly, bimonthly
- Participated in the identification of operational/medical staff for voluntary repatriation movements, in coordination with the Emergency Response Coordinator.
- Prepared staff Travel Authority (TA) and assist with settlement of staff Travel Expenses Claims (TEC)
- Helped beneficiaries who were willing to repatriate through the pre-departure process including interviewing and manifesting of beneficiaries.
- Completed and distributed all required movement-related documentation prior to any movement organized by IOM Kibondo.
- Verified IOM Kibondo financial documents, as well as prepared all necessary administrative/financial documentation/reconciliation for payment, for service providers, office expenses, and movement requirements, among others.
- Observed the bus/truck drivers regarding safety rules such as speeding and driving recklessly - reported immediately any breakdown or accident of the bus/truck while on route
- Acted as the focal entry point for administrative coordination between IOM Kibondo and IOM Kigoma
- Completed and distributed all required movement-related documentation prior to any movement organized by IOM Kibondo.
- Observed the bus/truck drivers regarding safety rules such as speeding and driving recklessly - reported immediately any breakdown or accident of the bus/truck while on route.
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
- Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
Data Entry Clerk
United Nations High Commission For Refugees
2015.06 - 2016.02
- Supported all activities in relation to registration which includes filling and data management.
- Registered refugees in United Nations High Commission for Refugees data base (Progres).
- Responded to queries from asylum seekers and refugees regarding UNHCR’s registration procedures.
- Liaised with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up.
- Receiving asylum seekers from different entry points to the camps.
- Identified refugees with special needs and ensured timely referral to protection follow up as required.
- Listened proper and referred Sexual and Gender Based Violence (SGBV) cases to International Rescue Committee.
- Assisted refugees with family unification as well as reunification.
- Acted as interpreter and translator when needed.
- Conducted refugees’/asylum seekers registration interviews in accordance with local Standard Operating Procedures (SOPs).
Education
Bachelor of Human Resource Management - Human Resources Management
Open University of Tanzania
Kigoma03.2022
Open University of Tanzania
Kigoma01.2014
Vocational and Educational Training Authority
01.2013
Secondary School
George Kongowe Secondary School
Dar Es Salaam11.2011
Skills
- Effective communicator
- Multitasker with a great ability to prioritize
- Decision making
- Conflict resolution
- Readiness to learn new things
- An active team player
- Reliable and Responsible
- Law Enforcement Collaboration
- Risk Assessment
- Emergency Response
- Threat Assessment
Languages
ENGLISH (FLUENT)
KISWAHILI (FLUENT)
References
- Mr. Ally Sahally, Migration Health Physician, IOM Kasulu, Kigoma, asahally@iom.int, +255785041853
- Miss Uduak Itodoh, Programme Manager, IOM Turkiye, uitodoh12@gmail.coM, +234 802 355 9491
- Mr. George Tibaijuka, Associate Protection Officer, UNHCR - (Dori) Burkina Faso, tibaijuk@unhcr.org, +255753920211 (via WhatsApp)
Training
Nov 2017 Displacement Tracking Matrix (DTM) at (IOM Nairobi) (This is the system for tracking and monitoring internally displaced populations. It captures processes and disseminates information in order to provide a better understanding of the movements and evolving needs of displaced populations.
Jan – 3rd April 2023 Academy for Women Entrepreneurs Program (Academy for Women Entrepreneurs Program is an online program offered by United States Embassy (US Embassy) which teaches women to create their own business plans, understand how to raise capital, and connect with networks of successful business owners so as to be successful in business and become financially independent. It also teaches women about business management and the proper way of recruiting employees to help them on their business and how to provide training to them, motivating and compensating them so as to increase productivity, lowering staff turnover, improve quality and unbeatable customer services.
Hobbies and Interests
Reading resettlement handbooks, International Refugee laws, Operations handbooks, Human Resources books, music, exchanging ideas with people of different culture and backgrounds as well as reading self-development books.
Timeline
Protection Assistant (VOLREP)
United Nations High Commission For Refugees
2023.08 - Current
Sales Officer
Hilltop Manufacturing & Trading Company
2022.04 - 2022.12
Human Resource Management (Support Staff)
Tanzania Revenue Authority
2021.11 - 2022.02
Operations Escort, Office Coordination/Liaison Ass
International Organization For Migration
2016.04 - 2021.03
Data Entry Clerk
United Nations High Commission For Refugees
2015.06 - 2016.02
Bachelor of Human Resource Management - Human Resources Management
Open University of Tanzania
Open University of Tanzania
Vocational and Educational Training Authority
Secondary School
George Kongowe Secondary School
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