Mary-Angel Libaba
Dar es Salaam
Summary
Results-driven Sales Agent with a strong track record in customer service, team collaboration, and effective communication. Proven ability to resolve issues promptly and enhance customer experiences, consistently meeting sales goals through strategic product knowledge.
Overview
4
4
years of professional experience
Work History
Sales Agent
Marrakech Investment Limited
Dar-es-Salaam, Tanzania
08.2024 - Current
- Assisted customers in selecting products and understanding features.
- Provided information on promotions and special offers to enhance sales.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained product displays and ensured inventory was stocked appropriately.
- Responded to customer inquiries and resolved issues promptly.
- Collaborated with team members to create a positive shopping experience.
- Learned company policies and procedures for effective service delivery.
- Participated in training sessions to improve product knowledge and sales skills.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Resolved customer complaints promptly and effectively.
- Continuously met sales goals via strategic prospecting.
- Improved customer service feedback scores through outstanding service.
Secretary
Zanzibar Paradise
Zanzibar, Tanzania
09.2021 - 05.2022
- Managed incoming calls and directed them to appropriate personnel.
- Organized and maintained electronic filing systems for easy access.
- Scheduled meetings and coordinated calendars for team members.
- Greeted visitors and provided necessary information or assistance promptly.
- Supported team projects by compiling research and gathering relevant data.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Greeted visitors and directed to appropriate location or person.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Handled confidential documents with discretion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
Bachelor of Arts - Marketing
Tanzanian Institute Of Accountancy
Dar-es-Salaam, Tanzania12-2027
High School Diploma -
Mawenzi Secondary School
Kilimanjaro, Tanzania03-2024
High School Diploma -
Kibosho Girls Secondary School
Kilimanjaro, Tanzania07-2021
Skills
- Customer service
- Team collaboration
- Sales strategies
- Data entry
- Project management
- Communication skills
- Research skills
- Microsoft Office
- Customer assistance
- Closing sales
- Brand awareness
- Networking
- Sales strategy development
- Sales follow-up
- Product merchandising
Timeline
Sales Agent
Marrakech Investment Limited
08.2024 - Current
Secretary
Zanzibar Paradise
09.2021 - 05.2022
Bachelor of Arts - Marketing
Tanzanian Institute Of Accountancy
High School Diploma -
Mawenzi Secondary School
High School Diploma -
Kibosho Girls Secondary School
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