MARTIN KHALID KIFUNTA

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.

• Provided exceptional customer service with empathetic listening and effective problem-solving skills.
• Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
• Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
• Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
• Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
• Collaborated with team members to achieve high levels of performance in demanding situations.
• Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

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