Martine Clifford Mkai
Dar Es Salaam
Summary
Versatile logistics expert with extensive experience in workshop and transportation management. Proficient in developing operational procedures, managing inventory, and training staff to ensure optimal performance. A collaborative leader dedicated to continuous improvement and maintaining exceptional service standards.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Workshop Controller
Toyota Tanzania Limited
Dar Es Salaam
09.2024 - Current
- Managed workshop operations to ensure efficient vehicle servicing and repairs.
- Coordinated schedules for technicians and maintenance tasks to optimize workflow.
- Monitored repair activities and guided technicians.
- Implemented quality control measures to maintain high service standards.
- Evaluated team and shop activities to uncover issues and develop improvement plans.
- Trained new staff on workshop procedures and best practices for safety.
- Utilized hands-on leadership style to keep team members focused on specific jobs and working efficiently.
- Collaborated with service advisors to address customer inquiries and needs.
- Created reports for senior management on performance metrics, such as labour costs, downtime.
- Negotiated favorable discounts with suppliers in order to reduce overall costs incurred by the business.
- Provided technical advice to customers regarding potential repairs or replacements needed for their vehicles.
Operations Manager
Lengai Haulage Limited
Dar Es Salaam
11.2022 - 07.2024
- Coordinated daily logistics and transport operations to enhance service efficiency.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Developed and implemented operational procedures to ensure quality standards are met.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Managed inventory and ensured timely delivery of materials.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Built strong operational teams to meet process and production demands.
- Managed staffing through recruitment, selection, onboarding, and training to build a skilled workforce.
- Developed and implemented safety protocols for warehouse staff.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created employee recognition and rewards practices to enhance morale and improve management communication.
- Delegated work to staff, setting priorities and goals.
Transportation Logistics Manager
IdFabric Company Limited
Kibaha
11.2020 - 10.2022
- Ensured trucks are equipped with necessary materials for secure cargo loading, including wheel stoppers, reflectors, and all required safety equipment.
- Conducted recruitment for drivers, mechanical engineers, and machinery operators and trained staff on new vehicles and machinery.
- Be in communication with the Drivers and /or track the journey through the software provided by the company during trips.
- Ensure targeted stops are accomplished and drivers meet targets set for each journey.
- Maintained vehicles in optimal condition by collaborating with mechanics, air system specialists, and hydraulic technicians.
- Generate and maintain necessary reports and databases following all trucks and vehicles.
- Communicated challenges faced during trips to management and compiled comprehensive reports on all trucks and trips.
- Collaborate with the finance team to follow up payments due from all transport Jobs.
- Oversee supply of good and genuine spare parts.
- Ensured client satisfaction by meeting expectations and sought new client opportunities.
Import And Shipping Do
COSCO Tanzania Shipping Company
Dar Es Salaam
06.2013 - 07.2019
- In charge of preparing and processing all the necessary shipping documents to the government authorities such as, TPA, TASAC, TICTS, ICDs, TRA, TBS, TMDA.
- Preparing Pre-Shipment Documentation for the customs clearance and Issuing Shipping Instructions to initiate Shipment procedure.
- In charge of coordinating with the C & F agent by sharing all the import document copy & original to ensure all the import procedures take place immediately before the consignment arrives.
- To prepare cargo manifest for all shipments and amendments by using TANSAD/ ASYCUDA software before arrival of the vessels.
- Tracked vessels and containers to determine arrival dates, ensuring timely preparation of import clearance procedures prior to consignment arrival.
- In charge of supervising imported goods to be offloaded and containers to be delivered to the shipping line yard after offloading imported goods.
- Compiled daily reports on the status of imported and exported goods, highlighting issues related to damaged, missing, or faulty products to facilitate timely resolutions.
- Prepared invoices for local charges, container deposits, and delivery orders for local and transit cargos to ensure accurate billing and smooth transactions.
- To prepare and update import consignment database sheets in shipment orders.
- Engaged with a diverse team to address product and service issues. with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Systematized tasks to streamline service delivery and enhance productivity. to efficiently accomplish service goals.
Education
Master of Science - Supply Chain Logistics and Management
EATON BUSINESS SCHOOL
United Arab Emitares12-2026
International Advanced Diploma - Logistics and Transport
NATIONAL INSTITUTE OF TRANSPORT
11-2017
International Diploma - Logistics and Transport
NATIONAL INSTITUTE OF TRANSPORT
11-2014
Certificate Of Secondary School Education -
MOSHI TECHNICAL SECONDARY SCHOOL
10-2010
Skills
- Workshop operations
- Team Management
- Project management
- Process improvement
- Supply chain
- Inventory control
- Data analysis
- ASYCUDA
- SAP
- ERP
- Workflow efficiency
- Problem solving
- Team Development
- Relationship management
- Computer Skills
Languages
- Swahili, Mandarin
- English, Professional
- Chinese, Intermediate
Disclaimer
I, Martine Clifford Mkai, with the best knowledge and understanding, I declare that the information provided above is mine and correct.
Languages
English
Advanced (C1)
C1
Chinese (Mandarin)
Beginner
A1
Japanese
Beginner
A1
Timeline
Workshop Controller
Toyota Tanzania Limited
09.2024 - Current
Operations Manager
Lengai Haulage Limited
11.2022 - 07.2024
Transportation Logistics Manager
IdFabric Company Limited
11.2020 - 10.2022
Import And Shipping Do
COSCO Tanzania Shipping Company
06.2013 - 07.2019
Master of Science - Supply Chain Logistics and Management
EATON BUSINESS SCHOOL
International Advanced Diploma - Logistics and Transport
NATIONAL INSTITUTE OF TRANSPORT
International Diploma - Logistics and Transport
NATIONAL INSTITUTE OF TRANSPORT
Certificate Of Secondary School Education -
MOSHI TECHNICAL SECONDARY SCHOOL