Martin Kisute
Dar Es Salaam
Summary
Detail-oriented and results-driven with over ten years of comprehensive experience in banking operations, specializing in payments processing, clearing, and reconciliation. Proven track record of delivering exceptional customer support while ensuring compliance with regulatory standards and internal policies. Proficient at managing high-volume financial transactions, streamlining processes to enhance efficiency, and resolving complex issues to maintain customer satisfaction. Strong analytical skills with a keen ability to identify discrepancies and implement corrective actions. Committed to fostering positive client relationships and contributing to team success in dynamic banking environments.
Overview
14
14
years of professional experience
Work History
Operations Officer - Payments
First National Bank Tz Limited
10.2019 - 08.2022
- Processing and executing outgoing payments, such as wire transfers, electronic fund transfers (EFTs), cheques, and Automated Clearing House (ACH) transactions, in timely manner while ensuring accuracy and adherence to internal controls.
- Enhanced accuracy and validity of payment instructions received from clients or authorized personnel, while adhering to regulatory requirements and bank policies.
- Performed necessary verifications on account details, beneficiary information, and transaction limits to enhance security and minimize potential fraud in payment processing.
- Worked closely with various units, including Relationship Managers and Compliance team, to ensure adherence to documentation and procedure requirements.
- Responsible for promptly resolving payment-related concerns and providing exemplary customer service to internal and external stakeholders.
- Kept up-to-date with payment systems, banking regulations, and industry best practices to ensure compliance and optimize operational efficiency.
- Collaborated with technology teams and vendors in identifying and implementing process improvements, automation, and system enhancements for more efficient payment processes and reduced manual work.
- Assisted in preparing payment-related reports, reconciliations, and other financial documentation for internal and external audits.
- Staying updated with emerging payment technologies, such as mobile banking, digital wallets, and real-time payment systems, and evaluating their potential implementation within bank's payment infrastructure.
Reconciliation Officer
First National Bank Tz Limited
02.2014 - 08.2019
- Performing daily reconciliation of various bank accounts, including general ledger accounts, customer accounts, interbank accounts, and suspense accounts.
- Identifying and investigating any discrepancies or exceptions discovered during reconciliation process, such as unreconciled items, incorrect postings, or missing transactions.
- Liaising with different departments within the bank such treasury,credit and audit to resolve reconciliation issues and obtain missing information.
- Analyzing and documenting reasons for discrepancies or variances found during the reconciliation process and maintaining proper records for future reference and auditing purposes.
- Collaborating with other teams, such as credits,finance,risks and compliance, to ensure adherence to regulatory requirements, internal controls, and audit standards in the reconciliation process.
- Producing accurate and comprehensive reconciliation reports and statements on a regular basis, highlighting any outstanding items or concerns to management.
- · Assisting in the compilation and preparation of financial statements and reports, providing reconciled data and supporting documentation as required.
- Reviewing and updating reconciliation procedures, processes, and controls to improve efficiency and accuracy and ensuring compliance with industry best practices and regulatory guidelines.
- Keeping up-to-date with changes in accounting standards, banking regulations, and technology advancements that may impact the reconciliation process, and implementing necessary adjustments or enhancements accordingly.
- Collaborating with team members and actively participating in training sessions or knowledge sharing activities to enhance professional skills and contribute to a harmonious working environment.
- Adhere to bank operating standards and procedures in all reconciliation activities.
Customer Service Officer
Exim Bank Tz Limited
02.2011 - 01.2014
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Promoting bank products and services to existing and potential customers, identifying opportunities for cross selling or upselling.
- Educating customers about online banking platforms and assisting them with any technical issues or challenges the may encounter.
- Processing various banking transactions, including deposits, withdrawals, fund transfers, and bill payments.
- Opening new accounts for customers, ensuring all required documents and information are accurately collected and verified.
- Updating customer information and account details as per their requests or changes in personal information.
Operations Analyst
Borg East Africa Ltd
05.2008 - 06.2010
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Created custom reports and visualizations to support decision-making processes.
- Managed customer inquiries, feedback, and complaints to ensure optimal customer satisfaction.
- Established and nurtured productive partnerships with vendors, suppliers, and partners to optimize business operations.
- Identified improvement areas through comprehensive analysis of data and performance metrics, resulting in successful implementation of strategic changes
Education
Bachelor of Arts - Mass Communication
Uganda Christian University
10-2008
Advanced Certificate of Secondary Education -
Progressive High School
11-2004
Certificate of Secondary Education -
Makumira Secondary School
12-2001
Skills
- Analytical Skills: The capacity to scrutinize extensive datasets in order to discern trends, anomalies and patterns that may suggest fraudulent activities
- Attention to Detail: Closely examining transactions to uncover errors or unusual patterns, which could indicate suspicious activities
- Knowledge of Regulations: Understanding of anti-money laundering (AML) regulations, the Bank Secrecy Act (BSA) and other pertinent compliance policies
- Communication Skills: Strong verbal and written communication abilities are necessary for reporting findings to management and collaborating with law enforcement when required
- Problem-Solving Skills: Capability to evaluate complex situations and devise effective responses to mitigate risks
- Ethical Judgment: High level of integrity (and an understanding of compliance requirements) is needed to handle sensitive information appropriately
References
Christopher Kazinja
0746 900020
Dickson Nyakia
0754 710048
Allan Silas
0715 381718
Timeline
Operations Officer - Payments
First National Bank Tz Limited
10.2019 - 08.2022
Reconciliation Officer
First National Bank Tz Limited
02.2014 - 08.2019
Customer Service Officer
Exim Bank Tz Limited
02.2011 - 01.2014
Operations Analyst
Borg East Africa Ltd
05.2008 - 06.2010
Bachelor of Arts - Mass Communication
Uganda Christian University
Advanced Certificate of Secondary Education -
Progressive High School
Certificate of Secondary Education -
Makumira Secondary School
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