MARK PETER

• Developing and maintaining relationships with affluent customers, growing the customer base and market share through targeted sales efforts, and delivering impeccable services.
• Providing a high level of customer experience and personal attention to the bank's quality customers, aiming at customer's value addition, achieving significant sales value and volume, attracting new business and providing a high level of customer and business retention.
• While part of a team, operating on a mobile basis, meeting clients at times and locations.

• Responsible for Corporate and Investment banking (C.I.B) customer service at branch by providing professional and first-class bank services to our customers and clients, ensuring their needs are attended efficiently with the utmost vigor, these includes payments requests e.g: Interbank fund transfer (TISS), Cross-boarder Fund Transfer (TT), Letter of credit (LC), bank guarantees as well as all related complaints and enquiries. A member of C.I.B Relationship Management supporting unit, emergent and sustaining affiliation with a portfolio of Corporate and Investment Banking clients.

Loan repayment management. Cross-selling of credit facilities and other bank products.

Credit quality maintenance, improvements and credit complaint resolutions.

Loan collection report preparation and presentation.

· Dealing with cross-border fund transfers. Processing Letter of Credit (LC), Bank Guarantee.

· Customer Experience knowledge presentations. (CUSTOMER EXPERIENCE CHAMPION)

Providing customer service at the branch front desk. Attending queries and complaints while providing resolutions and service consultation.

Cross-selling of the bank's products.

Identifying customers' exceptional needs to report for management consideration.