MARIA NKUJIWA HERMAN
Mwanza
Summary
Dynamic hospitality professional with proven expertise at Double J Hotel, excelling in customer service, and cash handling. Recognized for implementing effective upselling strategies that enhanced guest experiences and increased revenue. Committed to maintaining health regulation compliance and ensuring order accuracy, contributing to a consistently positive atmosphere for guests.
Overview
2
2
years of professional experience
Work History
Hotel Waitress
Double J Hotel
Shinyanga
01.2021 - 09.2022
- Stocked service stations with ice, napkins and straws.
- Totaled checks and used cash register to accept payment for services.
- Performed light cleaning duties such as sweeping floors, wiping down counters, as needed.
- Suggested food and beverage upsells to guests to maximize profits.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Consistently followed all company policies and procedures regarding guest relations and hospitality services.
- Resolved guest concerns and issues quickly and effectively.
- Ensured that dining areas were kept clean and organized during shifts.
- Maintained a clean working environment by adhering to health and safety regulations.
- Demonstrated upselling techniques for additional menu items when appropriate.
- Inspected completed meals against individual orders to verify accuracy.
Hotel Housekeeper
VETA Mwanza Hotel.
Mwanza ,
06.2020 - 12.2020
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Waxed and polished wood furnishings to restore faded appearance.
- Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
- Responded promptly to guests' requests for extra supplies or other items.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Replenished drinking glasses, linens and bathroom items to keep rooms properly stocked.
- Managed laundry operations, including washing, drying, and folding hotel linens and towels.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Reported damage or theft of hotel property to management.
Education
Certificate - Tourism And Hotel Management
VETA Mwanza
Mwanza _ Tanzania06-2020
High School Diploma -
Mwamanga Secondary School
Magu _ Tanzania11-2017
Skills
- Customer service excellence
- Cash handling proficiency
- Upselling strategies
- Order accuracy assurance
- Health regulation compliance
- Inventory management
Timeline
Hotel Waitress
Double J Hotel
01.2021 - 09.2022
Hotel Housekeeper
VETA Mwanza Hotel.
06.2020 - 12.2020
Certificate - Tourism And Hotel Management
VETA Mwanza
High School Diploma -
Mwamanga Secondary School