Mariam Suddi
Dar es Salaam,Tanzania
Summary
Versatile professional with expertise in human resource management, sales and marketing, and customer relationship management. Proficient in Microsoft Office, policy and procedure development, and CRM software, with a strong focus on employee relations, conflict resolution, and KPI monitoring. Demonstrates analytical skills and creativity in market research analysis, content creation, and brand development strategies. Committed to leveraging skills to support business objectives and deliver measurable results.
Overview
10
10
years of professional experience
2033
2033
years of post-secondary education
Work History
SENIOR SALES & MARKETING OFFICER
TOTAL MED LAB SOLUTIONS LIMITED
DAR ES SALAAM, DAR ES SALAAM
07.2024 - Current
- Identified new business opportunities through diligent market monitoring and trend analysis.
- Negotiated contracts with potential clients, securing lucrative deals, such as 4 yearly framework agreements.
- Coordinated product awareness to increase market penetration.
- Executed market research for better understanding of target demographics.
- Facilitated team training sessions for improved sales techniques.
- Administered regular performance reviews; identified areas requiring improvement.
- Optimized client relationships by ensuring consistent high-quality service delivery.
- Built strong rapport with clients through effective communication skills, increasing retention rates.
- Conducted competitor analysis to stay ahead in industry.
- Developed and implemented sales strategies, generating significant business growth.
- Streamlined sales processes by integrating latest CRM software tools.
- Attended trade shows for network expansion and prospective client engagement.
- Maintained contact with customers throughout sales and pre-delivery process.
- Unearthed new target markets, prospective clients and key sector decision-makers.
- Analyzed industry and competitor trends to enhance sales strategy.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Generated new leads and opportunities to maximize revenue.
SALES & MARKETING OFFICER
TOTAL MED LAB SOLUTIONS LIMITED
DAR ES SALAAM, TANZANIA
04.2022 - 07.2024
- Coordinated engaging events and trade shows to showcase product range.
- Collaborated with digital marketing team to create eye-catching advertising material by developing compelling product presentations for improved audience engagement and facilitate product promotion on various digital platforms, enhancing online presence
- Built strong client relationships to ensure customer satisfaction and retention by developing compelling product presentations for improved audience engagement.
- Transformed ideas into effective sales pitches with persuasive communication skills.
- Devised effective pricing strategies to maximize profitability whilst maintaining competitive edge and succeed to increase sales from 2022 ( TZS 890 Million) 2023 (TZS 1.3 Billion) and 2024 (TZS 2.6 Billion).
- Boosted brand visibility by implementing innovative marketing strategies.
- Implemented successful marketing plans, increasing brand awareness amongst target demographics by conducting thorough market research, identifying potential avenues for increased sales.
- Attended marketing events and conferences to learn new trends, international and national brand for collaborative purposes.
- Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
- Delivered top-quality marketing strategy and consultative services with consistently high client satisfaction scores.
Human Resources Administrator
TOTAL MED-LAB SOLUTIONS LIMITED
Dar es Salaam
01.2021 - 03.2022
- Developed and implemented organization's policies suitable and favourable for company and employees.
- Also prepared all human resource documentation, including new hire letters, employee contracts and 10 corporate policies and procedures.
- Diminished process lags regarding health and wellness by accurately conducting benefits administration and managing confidential record control for employees.
- Strengthened operational efficiencies by integrating global systems onto single platform.
- Coordinated with senior leadership and handled all managerial needs by implementing result-oriented solutions into business strategies.
- Implemented long-term growth initiatives by developing TEAM WORK and MULTITASKING strategies by tracking programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Created organizational filing systems for records, correspondence and strategies, maximizing efficiency in tracking in wide range.
- Provided managers and employees with up-to-date advice on wide range of employment relation issues including performance management, employee absences, and disciplinary matters, ensuring retention.
Information Support Assistant
NATIONAL SOCIAL SECURITY FUND
Dar es Salaam
08.2018 - 11.2018
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Performed in-depth research to answer more complex questions.
- Implemented company policies and procedures, including health, safety and security.
- Assisted customers with alteration appointments, special requests for over 20 clients per day.
- Managed quality communication, customer support and service representation for each client.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
Records Assistant Intern
TANZANIA PORTS AUTHORITY
Dar es Salaam
09.2015 - 11.2015
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Optimized information gathering and presentations with implementation of practical filing system.
- Responded to internal and external requests efficiently 30 minimum per day for recorded information.
- Administered gathering and preparation of internal, and external files within strict deadlines and requests.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Increased company organization by efficiently checking, sorting and categorizing all incoming mails for distribution.
Education
BACHELOR DEGREE - HUMAN RESOURCES MANAGEMENT
INSTITUTE OF SOCIAL WORK
Dar es Salaam, Dar es Salaam RegionDIPLOMA - HUMAN RESOURCES MANAGEMENT
INSTITUTE OF SOCIAL WORK
Dar es Salaam, Dar es Salaam RegionBASIC TECHNICIAN CERTIFICATE - HUMAN RESOURCES MANAGEMENT
INSTITUTE OF SOCIAL WORK
Dar es Salaam, Dar es Salaam RegionCERTIFICATE OF COMPUTER BASICS - INTRODUCTION TO INFOMATION TECHNOLOGY
UNIVERSITY OF DAR ES SALAAM COMPUTING CENTER
Dar es Salaam, Dar es Salaam RegionCERTIFICATE OF SECONDARY EDUCATION - ARTS
LORD BADEN POWELL MEMORIAL HIGH SCHOOL
BAGAMOYO 04.2001 - 10.2012
Skills
- Microsoft Office
- Conflict resolution
- Human resource management
- Policy and procedure development
- Analytical skills
- Content creation and curation
- Brand development understanding
- Customer relationship management
- Marketing strategies
- CRM Software proficiency
- Market research analysis
- Digital marketing
- KPI monitoring
- Creativity and innovation
Custom
I, Mariam Mshangama Suddi, from the best of my own knowledge, sound mind I hereby declare that all above-mentioned information is in accordance with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above mentioned particulars and details belongs to me, hence all the information contained herein is true, completely and correctly describes my academic qualifications and experience to the best of my knowledge.
Personal Information
- Date of birth: 02/01/96
- Gender: Female
- Nationality: Tanzanian
- Marital status: Single
Languages
English
Fluent
Swahili
Fluent
Affiliations
- Reading
- Football
- Cooking
- Any activities that allow me to be creative and apply analytical skills
Timeline
SENIOR SALES & MARKETING OFFICER
TOTAL MED LAB SOLUTIONS LIMITED
07.2024 - Current
SALES & MARKETING OFFICER
TOTAL MED LAB SOLUTIONS LIMITED
04.2022 - 07.2024
Human Resources Administrator
TOTAL MED-LAB SOLUTIONS LIMITED
01.2021 - 03.2022
Information Support Assistant
NATIONAL SOCIAL SECURITY FUND
08.2018 - 11.2018
Records Assistant Intern
TANZANIA PORTS AUTHORITY
09.2015 - 11.2015
CERTIFICATE OF SECONDARY EDUCATION - ARTS
LORD BADEN POWELL MEMORIAL HIGH SCHOOL
04.2001 - 10.2012
DIPLOMA - HUMAN RESOURCES MANAGEMENT
INSTITUTE OF SOCIAL WORK
BASIC TECHNICIAN CERTIFICATE - HUMAN RESOURCES MANAGEMENT
INSTITUTE OF SOCIAL WORK
CERTIFICATE OF COMPUTER BASICS - INTRODUCTION TO INFOMATION TECHNOLOGY
UNIVERSITY OF DAR ES SALAAM COMPUTING CENTER
BACHELOR DEGREE - HUMAN RESOURCES MANAGEMENT
INSTITUTE OF SOCIAL WORK
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