MARIAM SHAWA
Dar es Salaam,Tanzania
Summary
Dynamic retail professional with proven expertise at TECNO TANZANIA, excelling in customer service and sales proficiency. Recognized for enhancing customer satisfaction through effective communication and relationship building. Adept at cash handling and product merchandising, consistently delivering results while fostering a collaborative team environment. Reliable and adaptable, committed to driving sales success.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Intern
TECNO TANZANIA
Dar es Salaam, TZ
07.2023 - 09.2024
- Assisted customers with product selection and inquiries.
- Operated point-of-sale systems for transactions and refunds.
- Maintained store cleanliness and organized product displays.
Retail Store Manager
SAMSUNG SHOP, CHINAPLAZA
Dar es Salaam, TZ
07.2022 - 07.2023
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members in customer service skills.
- Conducted inventory checks and organized stockroom for efficiency.
Education
2025 - Bachelor Degree in Marketing Management
COLLEGE OF BUSINESS EDUCATION
07.2025 - 08.2025
2025 - Bachelor Degree in Marketing Management
COLLEGE OF BUSINESS EDUCATION
09.2022 - 07.2025
Skills
- Public speaking
- Leadership skills
- Computer skills
- Customer service
- Problem solving
- Adaptability
- Relationship building
- Reliability and punctuality
- Product knowledge expertise
- Sales proficiency
- Patience and empathy
- Customer assistance
- Cash handling accuracy
- Customer feedback management
- Sales promotion
- Product merchandising
- Team collaboration
- Effective communication
Languages
Swahili
First Language
English
Advanced (C1)
C1
Timeline
2025 - Bachelor Degree in Marketing Management
COLLEGE OF BUSINESS EDUCATION
07.2025 - 08.2025
Intern
TECNO TANZANIA
07.2023 - 09.2024
2025 - Bachelor Degree in Marketing Management
COLLEGE OF BUSINESS EDUCATION
09.2022 - 07.2025
Retail Store Manager
SAMSUNG SHOP, CHINAPLAZA
07.2022 - 07.2023
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