Mariam Mussa
Motivated university student with experience in online chat support, marketing, and sales. Skilled in engaging clients, promoting products, and providing friendly customer support. Quick learner, adaptable, and able to manage flexible schedules.
Dar es salaan
Summary
Motivated and dedicated student pursuing a Bachelor of Science in Agriculture, Natural Resource Economics and Business. Experienced in chat support, marketing, and sales through volunteer and freelance roles. Skilled in communication, customer service, and digital tools, with strong leadership, organization, and problem-solving abilities. Eager to contribute to a dynamic team and deliver excellent customer experiences.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Chat support, marketing, sales, digital skills
Self employed
Dar es salaam
01.2025 - Current
Provide chat support, promote products, engage clients, and manage digital marketing tasks.
Provide chat support → interaction na clients online
Promote products → sales & marketing
Engage clients → maintain professional relationships
Manage digital marketing tasks → content creation, social media, campaigns
Volunteer Online Engagement Assistant
Self- initiated
Dar es salaam
01.2025 - Current
- Actively assist clients and online communities by responding promptly, providing guidance, and ensuring positive experience. Dedicated to supporting tasks until fully completed, demonstrating reliability and commitment.
Education
Bachelor of Science - Agriculture, Natural resource Economics and business
University of Dar es salaam
Dar es salaam11-2024
A-Levels - Economics and Geography
Lufilyo high school
Mbeya01-2022
Certificate of Higher Education secondary education - Business and Arts
Rugambwa secondary school
Kagera01-2021
Primary school certificate - General education
Alliance primary school
Mwanza01-2011
Skills
Brand development strategies
Communicative competence
Market understanding
Sales driven
Email Marketing
Sales and marketing strategy
Project Management
Conflict Resolution
Time-management
Resource allocation
Fluent in English and Swahili
Languages
English
Advanced (C1)
A1
Kiswahili
Bilingual or Proficient (C2)
A1
Accomplishments
Served as Academic Prefect and Class Monitor, led class activities and school projects.
Assisted clients through chat support and promoted products online.
Developed strong communication, problem-solving, leadership, and organizational skills.
Experienced with digital tools including WhatsApp, Telegram, Canva, and Google Docs.
Certification
Certified Project Management Professional
Software
WhatsApp, zoom, Google meeting, canva
Volunteer
Volunteered in various projects since school days, assisting clients through online chat platforms, promoting products on digital platforms, and supporting team initiatives. Developed communication, problem-solving, and organizational skills.
Timeline
Digital marketing basics
01-2025
Chat support, marketing, sales, digital skills
Self employed
01.2025 - Current
Volunteer Online Engagement Assistant
Self- initiated
01.2025 - Current
Certified Associate in Project Management
09-2023
Certified Project Management Professional
04-2023
Bachelor of Science - Agriculture, Natural resource Economics and business
University of Dar es salaam
A-Levels - Economics and Geography
Lufilyo high school
Certificate of Higher Education secondary education - Business and Arts
Rugambwa secondary school
Primary school certificate - General education
Alliance primary school