MARIAM KATEMBO NYERENGA
Dar Es Salaam
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Compliance and Credit Risk
Sebuys Company Limited
01.2024 - Current
- Reviewed and updated existing compliance policies and procedures.
- Conducted periodic internal audits to ensure compliance with applicable regulations.
- Monitor strict compliance KYC requirements
- Developed and implemented training programs for employees on new or revised laws, regulations, and company policies.
- Provided guidance to staff on regulatory requirements, policies, and procedures.
- Performed risk assessments to identify areas of non-compliance and potential risks.
- Drafted reports outlining findings from compliance audits and investigations.
- Interpreted legal documents such as contracts, leases, operating agreements.
- Collaborated with external parties such as auditors, lawyers, regulators.
- Collected fees and application documentation for licenses and issued paperwork for follow-up actions.
Sales Manager
2WTtrade
Moscow
11.2021 - 12.2023
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Answered incoming calls in a timely and professional manner.
- Provided customer service regarding inquiries, complaints, billing, and technical support.
- Assisted customers with troubleshooting their product issues.
- Gathered customer information to accurately process orders or changes to accounts.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Customer Service Representative
Happy Family Store
Canada
08.2019 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Arts - Bachelor Degree of Arts in Economics
Ardhi Univesity
Tanzania07-2022
Skills
- Customer Relations
- Client Management
- Sales management
- Negotiationskills
- Financial statement review
- Data Compilation
- Judgmental lending
- Oral and written effective communications
- Banking regulations
- Proficient in [Software]
- Risk mitigation strategies
- Market Trend Analysis
- Effective decision making and problem solving
- Time management
- Report Analysis
- CRM skills
Languages
English
First Language
Swahili
Intermediate (B1)
B1
Affiliations
- Reading books
- Travelling
Timeline
Compliance and Credit Risk
Sebuys Company Limited
01.2024 - Current
Sales Manager
2WTtrade
11.2021 - 12.2023
Customer Service Representative
Happy Family Store
08.2019 - 11.2021
Bachelor of Arts - Bachelor Degree of Arts in Economics
Ardhi Univesity
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