MARIAM A. MISANGO
Dar es Salaam
Summary
Detail-oriented and customer-focused professional with a background in library services and customer care. Strong communication, organizational, and problem-solving skills, with a proven ability to enhance user experience and support efficient operations.
Overview
4
4
years of professional experience
Work History
Customer Care Service Representative
Avic Inn Apartment
Upanga
05.2024 - Current
- Responded to customer inquiries and concerns to enhance service experience
- Handle complaints and improve customer experience
- Improved customer satisfaction through timely and effective issue resolution
- Strengthened customer loyalty by implementing responsive service strategies
- Provided information on services and processed payments for customer convenience
- Streamlined billing and payment processes for faster service delivery
- Received and assisted visitors to ensure a welcoming environment
Librarian
Sweet Home Day Care
Mlandizi
05.2023 - 12.2023
- Facilitated access to educational tools for teachers and students through improved resource management
- Streamlined library operations with effective cataloging systems to support user engagement
- Sourced and organized new materials to enhance learning resources for diverse user needs
School Librarian
Helen Primary School
Dodoma
08.2022 - 04.2023
- Enhanced student engagement by organizing interactive library activities
- Facilitated academic success by guiding students in accessing relevant learning materials
- Digitized records to streamline data management processes
Education
Bachelor of Library and Information Studies - 2019 – 2022
University of Dar Es Salaam
2019 – 202211-2022
Advanced Certificate of Secondary Education - Nzega, Tanzania
Kili Secondary School
Nzega, Tanzania06-2019
Certificate of Secondary Education - Dodoma,Tanzania.
Chinangali Secondary School
Dodoma,Tanzania.11-2016
Skills
- Customer Service & Communication
- Problem Solving
- Time Management
- Customer relationship management
- Issue resolution
- Payment processing
- Data analysis
- Microsoft Office
- Teamwork & Leadership
References
Name: AZIZI A MISANGO Logistics Officer
Address: P.O.Box Box 4763, Dar es salaam
Mobile no:0764054443 Email:azizimisango9@gmail.com
Name: JOSEPH GRAYSON-Managing Director at Sweet home daycare and nursery
Address: P.O.BOX 177, Mlandizi Pwani
Mobile no:0625927213 Email:josephgrayson22@gmail.com
Name: LUCY MALENGO-Administrative Officer at Alters Translation
Mobile No: 0756531090
Email:lucymalengo6@gmail.com
Languages
Swahili- Excellent
English- Excellent
Personal Information
Date of Birth: 07/30/1991
Timeline
Customer Care Service Representative
Avic Inn Apartment
05.2024 - Current
Librarian
Sweet Home Day Care
05.2023 - 12.2023
School Librarian
Helen Primary School
08.2022 - 04.2023
Bachelor of Library and Information Studies - 2019 – 2022
University of Dar Es Salaam
Advanced Certificate of Secondary Education - Nzega, Tanzania
Kili Secondary School
Certificate of Secondary Education - Dodoma,Tanzania.
Chinangali Secondary School