MARIA SEBASTIAN

• Negotiation of contracts and close agreements to maximize profits
• To ensure timely and successful delivery of our solutions according to the needs and objectives
• To develop new business and identify areas of improvement.
• Conduct scheduled coaching, performance discussions with the team leaders, and general operational meetings.
• Prepare company performance reports by collecting, analyzing and summarizing data trends
• Working hand in hand with other managers and staff to accomplish human resources objectives from recruitment, selecting, training and hiring.

• The overseer of all Chama Cha Mapinduzi (CCM) activities and endeavors To Development at the branch level
• The chairman of the general meeting for Chama Cha Mapinduzi (CCM) at the branch level The chairman of the meeting for all members of CCM The chairman of the central council of the branch and political committee of the central council

• Answering live calls from customers and attend to their different queries

• Save customer service at the reception

• Escalating complex customer queries to team leaders and/or to other departments for quick resolution.

• Suggest to management on various best ways to improve upon calls handling towards best customer service.

• Studying banking and currency business operation, reviewing industrial trends, and recommending business solutions

• Assisting in the upgrading of operational and procedure manuals in the currency and banking functions

• Report on the processing and operations of the currency machines on daily basis.

• Coordinating and preparing annual departmental work programs, budgets and reports in cooperation with other members of the department.

• Manage and Administrate all Security Systems and Operators of the Bank of Tanzania at the head office and the Branches.

• Ensuring reports and/or activities performed by the Team Leaders are being adhered to as well as managing general Administration of the Security of the Banks Assets and Staff.

• Train, and guide the control room operators and team leaders to execute their duties, Provide support, and report and resolve problems and customercomplaints.

• Monitor Branches overall security performance and analyze reports

• Working hand in hand with the Bank Security Manager to accomplish human resources objectives from recruitment, selecting, training and hiring.

• Escalate and follow up on system issues (internal & external) for quick resolution.

• Performing any other relevant duties assigned by superiors from time to time

• Manage Office daily Business Operations in Marketing Department of the Company.

• Organizing seminars for the product awareness to the market

• Manage the customer Service Department

• Reaching out to customers by visiting and making live calls to ensure customers’ satisfaction

• Ensuring reports and all marketing activities are performed

• Provide support, follow up, report and resolve customer problems

• Working hand in hand with the Marketing Manager and the company Directors to accomplish company Objectives from the sells, supply and after service maintenance.

• Performing any other relevant duties assigned to you by superiors from time to time