Margaret NNKO
Dar Es Salaam
Summary
Business strategy expert and Project Manager with over 10 years' experience with special focus on project management, value proposition, collaborative communicator skilled in leveraging relationships across multiple business lines. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Head of Operations
Simba Money Ltd
08.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Gathered, documented and modeled data to assess business trends.
Strategic Business Consultant
Independent Consultant
11.2021 - Current
- Developed complete business plans and operational strategies for new and existing business.
- Devised strategies to improve organization efficiency and optimize group management.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Provided personalized business consulting and overhauled services to strengthen client success.
- Strengthened financial goals by reviewing process data, developing solutions and monitoring implementation.
Head
Enterprise Solutions, Soft-Tech Consultants Ltd
07.2018 - 10.2021
- Independently evaluated and pursued new business opportunities and client prospects within private sector in Sub-Saharan Africa
- Spearheaded the formation of a new line of business, team recruitment and onboarding successfully.
- Project management of the deployment of Advanced Manufacturing Execution System for discrete manufactures
- Negotiated multiple contracts with suppliers and saved the company significant cost while maintaining a healthy business relationship with suppliers
- Team and key resources management located in Tanzania, Lesotho, Uganda and India
- Prospects are significantly large and complex institutions, requiring depth of knowledge segment or significant breadth of knowledge across numerous services
- Develops negotiation strategy and position to align prospect needs to firm offerings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Provided feedback and insight to sales operations regarding territory alignment and quotas.
- Implemented promotions and special incentives to drive desired business results.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Interviewed, hired, trained and mentored 9 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Utilized Salesforce data to create targeted marketing plans to drive results.
Country Manager
Strathmore University Business School
03.2016 - 06.2018
- Headed the Strathmore Business School, Tanzania Leadership Academy, Dar es Salaam, funded by Financial Sector Deepening Africa (FSDA)
- Marketing and selling Executive Education programs, building sustainable key relationships with potential public and commercial partners, nationally and regionally
- Gathered information on competitor activities and market trends to enhance strategic decision-making
- Spearheaded creation of CEO apprenticeship program for Tanzania in partnership with CEO Roundtable
- Negotiated with service providers and vendors to improve margins, saving over $50,000 per Year
- Achieved above average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
Business Development Executive
Soft-Tech Consultants Ltd
04.2014 - 07.2015
- Suppliers evaluation to maximize business operational efficiency
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Responsible for company pre-sales and Client management
- Defined and integrated roles, responsibilities and processes for business team and data management organization
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs
- Evaluated current service needs and product satisfaction levels with established customers
- Participated in industry organization and trade shows to gather competitive and industry intelligence
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones
- Fostered and facilitated relationships with product distribution channels to increase product sales
- Created vision and provided leadership for targeting larger prospects.
ERP Project Manager & Financial Consultant
Soft-Tech Consultants Ltd
09.2009 - 03.2014
- Managed multi-million US dollars turnkey projects in Tanzania and Nigeria and responsible for ensuring successful delivery of all projects and in accordance project schedule & procedures and adhering to contractual obligations
- Requirement Mapping and analysis, configuration, testing training deployment and support
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes
- Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Education
MBA - Business Administration And Management
Eastern Southern African Management Institute (ESAMI)
Dar Es Salaam, Tanzania11.2023
No Degree - Certified Epicor Financial Consultant Certified
Epicor University
United States Of America03.2014
BBA - Accounting
The Institute of Finance Management (IFM)
Dar Es Salaam, Tanzania09.2009
No Degree - MEDDICC And Sales Enablement Training
Epicor University
South Africa03.2020
Skills
- Project lifecycle management
- Business Growth & Strategic planning
- Verbal and Written Communication
- Business Needs Assessment
- Business Relationship Management
- Management of Financial Resources
- Analytical and Critical Thinking
- Multi-Unit Operations Management
Timeline
Head of Operations
Simba Money Ltd
08.2022 - Current
Strategic Business Consultant
Independent Consultant
11.2021 - Current
Head
Enterprise Solutions, Soft-Tech Consultants Ltd
07.2018 - 10.2021
Country Manager
Strathmore University Business School
03.2016 - 06.2018
Business Development Executive
Soft-Tech Consultants Ltd
04.2014 - 07.2015
ERP Project Manager & Financial Consultant
Soft-Tech Consultants Ltd
09.2009 - 03.2014
MBA - Business Administration And Management
Eastern Southern African Management Institute (ESAMI)
No Degree - Certified Epicor Financial Consultant Certified
Epicor University
BBA - Accounting
The Institute of Finance Management (IFM)
No Degree - MEDDICC And Sales Enablement Training
Epicor University
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