MANKA CHAMBEGA
DAR ES SALAAM
Summary
Dynamic Customer Account Manager with a strong track record at Simbanet (T) Limited, specializing in contract negotiation and customer retention. Demonstrated expertise in financial analysis and relationship building has led to the development of strategies that significantly boost customer satisfaction and loyalty. Proven ability to drive improvements in service delivery and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Account Manager
Simbanet (T) Limited
Dar Es Salaam
08.2019 - Current
- Negotiated contracts with key customers to maximize profitability for both parties.
- Monitored competitor activities to stay ahead of the competition.
- Analyzed financial statements of customers in order to assess creditworthiness prior to extending terms or issuing invoices.
- Offered technical support when needed during onboarding processes or troubleshooting incidents.
- Collaborated with other departments to ensure smooth delivery of services to customers.
- Collaborated with internal teams to ensure timely resolution of customer issues.
- Developed strategies for improving customer retention rates.
- Developed relationships with customers through proactive communication and follow-up activities.
- Created detailed reports of customer accounts including contact information, billing history, payment status, and account activity.
- Provided customer service to existing clients by responding to inquiries and resolving complaints.
Customer Service Manager
Oryx Energies
Dar Es Salaam
02.2013 - 04.2019
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Organized client contracts, records, and reports to strengthen traceability.
- Reviewed accounts for payments received or approved credit arrangements.
Education
MBA - International Business
Coventry University
United Kingdom11-2012
BA BUSINESS ADMINTRATION -
Coventry University
United Kingdom11-2009
Skills
- Contract negotiation
- Financial analysis
- Technical support
- Customer retention
- Customer relationship management
- Data reporting
Affiliations
- Landscaping and Gardening
Languages
Swahili
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Customer Account Manager
Simbanet (T) Limited
08.2019 - Current
Customer Service Manager
Oryx Energies
02.2013 - 04.2019
MBA - International Business
Coventry University
BA BUSINESS ADMINTRATION -
Coventry University
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