DEV PRITESH SANGHVI

Warehouse Manager Responsibilities

• Managed day-to-day warehouse operations, ensuring efficient workflow and compliance with company procedures.

• Supervised stock control processes, maintaining optimal inventory levels and minimizing discrepancies.

• Conducted regular inventory checks and reconciliations to ensure accurate stock records.

• Coordinated and supervised offloading of import containers, ensuring proper handling and documentation.

• Processed Return Merchandise Authorization (RMA) forms and handled returned goods efficiently.

• Prepared and issued invoices using SAP software, ensuring accuracy and timely processing.

• Maintained organized warehouse records and documentation for audit and operational purposes.

Logistics Assistant Responsibilities

• Applied for Eco Levy approvals in compliance with regulatory requirements.

• Prepared and submitted C36 and C41 customs documentation accurately and on time.

• Completed and processed TRA and TBS authorization forms for import clearances.

• Reviewed customs assessments and coordinated closely with the finance team to facilitate timely payments.

• Prepared and submitted Pre-Alert documentation for container releases.

• Liaised with customs authorities, clearing agents, and internal departments to ensure smooth cargo clearance.

• Ensured compliance with import regulations and company logistics procedures.

• Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
• Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
• Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
• Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
• Assisted in reducing warehouse costs by identifying areas for improvement and suggesting cost-saving measures.
• Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
• Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
• Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
• Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
• Assisted management in creating employee schedules, ensuring adequate staffing levels were maintained at all times for efficient operation.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.