MAHESH CHOUBISA

Responsible for cleanliness, orderliness, and appearance of the Resort.

• Ensure that rooms are made as per company standard

• Prepare Annual Housekeeping Budget

• Maintain par stock of guest supplies, linen, and uniform.

• Organize inventories with Accounts, General Store, and fixed assets.

• Pay particular attention while organizing pest eradication activities

• Develop and implement housekeeping systems and procedures.

• Attending to and resolving guest complaints.

• Organize on-the-job training and evaluate its effectiveness.

Inspected rooms to confirm that quality and attention to detail met brand standards.

• Worked with front desk staff to respond promptly to guest requests, maximizing customer satisfaction.

satisfaction.

• Audited rooms after cleaning to check cleanliness standards.

• Trained staff in proper cleaning, sanitization, and infection control.

• Managed the team schedule to deliver cleaning consistent with check-in and departure times.

Motivated staff to deliver housekeeping tasks within allotted timeframes.

Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.

• Updated training programs to enhance employee performance.

Requisitioned housekeeping supplies and guest toiletries to maintain an adequate inventory.

• Responded quickly to customer requests for linen, towel, and toiletry replacements.

• Actioned customer feedback to improve satisfaction ratings.

• Completed shift reports for smooth handovers and back-of-house operations.

• Budgeted for cleaning staff and resource requirements.

• Recruited and trained housekeeping staff.

• Responsible for handling guest and house laundry.
  Handling store.
• Responsible for hotel staff uniform should be properly ironed.
• Responsible for all F&B linen and guest room linen cleaned on a timely basis.
• Coordination with engineering services for all machines.
  Updating laundry rooms inventory.
• Planning for roster.
• Coordinate with the laundry manager or EHK for ordering new linen or staff uniforms.

• Created and implemented daily cleaning schedules for staff members.
• Inspected guest rooms and public areas to ensure they met established cleanliness standards.
• Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
• Implemented cost-saving measures to reduce operational costs without compromising quality standards.

• Capable of handling the guest room section of twelve to twenty rooms.
• Handle lost and found for the department.
• Responsible for the maintenance and daily upkeep of department equipment, like the vacuum cleaner, ergo disk, and carpet shampooing machine.