MAGRETH J. KOMBA
Masaki, Dar, Salaam,02
Summary
Enterprising Senior Executive Administrator with 10 years of experience. Expert in strategic planning and organization and providing comprehensive support to company leaders. Goal-oriented toward meeting organization's long-term goals in human resources, sales, finance and general administration. Dedicated to excellent customer service, client satisfaction and team communication.
Overview
23
23
years of professional experience
10
10
years of post-secondary education
15
15
Certificates
Work History
Executive Assistant & Administrator
EQUITY AST LIMITED
Dar Es Salaam, 02
12.2021 - 12.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw daily administrative activities for traveling clients.
- Led staff and vendors in providing high level of service for owner and guests.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Prepared accommodations for client arrivals and administered rental properties.
- Created expense reports, budgets and filing systems for management team.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Introduced software tools and process improvements to mitigate loss and drive operational growth.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Supported operations management, sales and marketing efforts to increase revenue and overall financial health.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Consulted with product development teams to enhance products based on customer interest data.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Represented company and promoted products at conferences and industry events.
Human Resources Manager
Derm Group
Dar Es Salaam, 02
01.2015 - 03.2021
- Drove group HR policies and processes for achieving quality and efficiency.
- Delivered HR advisory and guidance services to senior business managers.
- Acquired work all visas, work permit, resident permits and other government requirement for expatriates.
- Ensured compliance with government bodies of NSSF, WCF, HESLB & TRA by verifying and managing group payrolls.
- Utilized HRIS and HRMS systems to report on employee performance administration.
- Liaised with company lawyers through mediations, arbitration and cases.
- Processed employee claims involving performance issues and harassment.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Motivated employees through special events and incentive programs.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Devised hiring and recruitment policies for over 200-employees company.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Served as representative in various civic and community functions to further enhance company image and develop additional business.
- Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Automated office operations while managing client correspondence, record tracking and data communications.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
P.A & Office Administrator
Derm Group
Dar Es Salaam, 02
01.2015 - 03.2021
- Partnered with Group Chairman to discuss and develop company policies and procedures.
- Budgeted and ensured all regional offices are stocked with necessary supplies and equipment.
- Partnered with logistics and procurement team in purchasing, movement and storing of materials.
- Managed administration systems, security and leaver’s processes.
- Managed all corporate events, meetings and supplier sourcing.
- Partnered with accounting for inventory taking, setting projects budget reporting and bookkeeping.
- Represented company at conferences and seminars to boost outreach.
- Cut operating expenses by 15% year over year, compared vendor prices and negotiated for optimal savings.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Directed business processes from conceptualization through end-user delivery.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Developed standard operating procedures for all administrative employees.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions as well as stocking and shipment receiving.
- Conducted research, gathered information from multiple sources and presented results.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Received and processed stock into inventory management system.
- Created plans and communicated deadlines to complete projects on time.
- Monitored company inventory to keep stock levels and databases updated.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Commercial & Residential Property Manager
SKYLINE PROPERTIES LIMITED, DERM
Dar Es Salaam, 02
01.2016 - 01.2018
- Negotiated all property management contracts, suppliers and services
- Handled tenancy disputes and evictions to legislative standards
- Managed property budgets, cost reporting and audit-compliance records
- Coordinated all maintenance, repair and upgrade activities with contractors
- Managed rent service from negotiation to payment, credit and debt collection
- Conducted due diligence checks on tenants across tenancy lifecycle.
- Worked on cleaning team to service apartments, offices and other commercial buildings.
- Adhered to company policies for appearance, thoroughness and facility security.
- Administered operations to handle needs of more than 110 tenants across 24 property units.
- Edited documents to improve accuracy of language, flow and readability.
- Reconciled account files and produced monthly reports.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Marketing Manager
GLEE SAFARIS, VIRTUAL
Dar Es Salaam, 02
01.2013 - 05.2015
- Developed over 250 customer-targeted travel packages, responsible for marketing of travel options to highly competitive travel market.
- Designed targeted domestic and international travel packages that captured new customers and achieved growth within commercial model.
- Provided client support across package lifecycle through to after-sales support, supplier services, facilities and schedules
- Developed unique relationships with partner organization's to promote brand across key destinations and improve customer options
- Delivered promotional events, conferences and exhibitions to diversify marketing mix and generate new business opportunities.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Set up, completed and tracked customer surveys for local, regional and national campaigns.
Administrative Assistant
DAR ES SALAAM INTERNATIONAL ACADEMY
Dar Es Salaam, 02
01.2011 - 01.2015
- From student services and record management to customer-facing support, I coordinated and supported academic administrative operations to standards
- Maintained up to date information on both students and staff
- Managed student and staff records on ‘Managebac’ system reporting to key stakeholders
- Ensured open lines of communication were maintained and observed at all times between coordinators, faculty and administration
- Managed customer service across all communication and interaction channels
- Marketed academy events, curriculum priorities and scholastic vision
- Facilitated school tours for potential parents/guardians
- Assisted in facilitating, organizing and managing extra-curricular programs
- Communicated and managed student and faculty schedules and events information
- Facilitated collection of waiver forms, permission slips and payment for field trips as well as ensuring faculty are provided with appropriate information
- Organized transportation for field trips as well as assisting in facilitating organization and management of field trips
- Reported on staff human resources from attendance to work-shift scheduling
- Supported collection of school fees and reconciling invoices
- Provided PA support to directorate level teams from meetings to travels.
Assistant Events Coordinator
TANZANIA CONFERENCE SERVICES
Dar Es Salaam, 02
03.2010 - 06.2011
- Supporting over 50 events lifecycles from inception and concept through to on-the-day delivery, centralized all operations to achieve budget efficiency and schedule compliance delivering excellence in customer experiences.
- Captured client requirements from events defining scope and schedule.
- Liaised and negotiating with over 30 different suppliers, vendors and licensing to achieve need.
- Reported to clients on event progression and fiscal performance.
- Secured keynote speakers and sponsors for corporate business events.
- Coordinated itinerary and travel for clients, speaker and sponsors
- Trained 25 ushers and client-focused teams to professional standards.
- Supported on-the-day delivers and coordinated activities to schedule.
Education
BA - Community Development
UNIVERSITY OF SOUTH AFRICA
Pretoria 11.2013 - 09.2021
Diploma - Banking & Finance
INSTITUTE oF FINANCE MANAGEMENT
Dar Es Salaam, 02 01.2010 - 01.2012
Skills
Office administration
Performance improvement
Account Reconciliation
Contract agreement preparation
Legal administrative support
Project Management
Travel coordination
Report Development
Strategic planning
Compensation and benefits
Policy and procedure modification
OSHA compliance
Marketing
Business correspondence
Technical Support
Customer and client relations
Staff Management
Human resource laws
Office management
Invoice Processing
Purchase orders organization
Business administration
Social media knowledge
Payroll and budgeting
Contract negotiations
Travel administration
Relationship building
Advanced MS Office Suite
Conflict management
Certification
Project Management Foundation
Timeline
Executive Assistant & Administrator
EQUITY AST LIMITED
12.2021 - 12.2022
Commercial & Residential Property Manager
SKYLINE PROPERTIES LIMITED, DERM
01.2016 - 01.2018
Human Resources Manager
Derm Group
01.2015 - 03.2021
P.A & Office Administrator
Derm Group
01.2015 - 03.2021
BA - Community Development
UNIVERSITY OF SOUTH AFRICA
11.2013 - 09.2021
Marketing Manager
GLEE SAFARIS, VIRTUAL
01.2013 - 05.2015
Administrative Assistant
DAR ES SALAAM INTERNATIONAL ACADEMY
01.2011 - 01.2015
Assistant Events Coordinator
TANZANIA CONFERENCE SERVICES
03.2010 - 06.2011
Diploma - Banking & Finance
INSTITUTE oF FINANCE MANAGEMENT
01.2010 - 01.2012