MAGRETH MWAKAPOJA
Dodoma,03
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in English and Swahili language's.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Supervisor
GOLLU GENERAL ENTERPRISE
06.2021 - Current
- Maintained up-to-date knowledge of products and services offered to customers.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Quality Control Inspector
NEELKANTH PACKAGING
08.2019 - 12.2020
- Inspected incoming and outgoing materials for accuracy and quality.
- Provided feedback to production team regarding product quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Identified and documented quality discrepancies for management to develop resolutions.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Resolved customer complaints by investigating problems and developing solutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Updated quality control records and reports.
Sales Representative
LATO MILK (MIDLAND GROUP)
01.2017 - 12.2018
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
CERTIFICATE - Teacher Education
SBC-SOUTHERN BIBLE COLLEGE
Mbeya, Tanzania10.2015
CERTICATE - Psychology
SBC-SOUTHERN BIBLE COLLEGE
Mbeya, Tanzania10.2015
Skills
- Brand Promotion
- Display Maintenance
- Store appearance and merchandising
- Staffing and scheduling
- Computer Skills
- Verbal Communication
- Excellent Communication
- Multitasking
- Active Listening
listening to music
Rock,Jazz,Blues,Hiphop,R&B,House Music
Timeline
Sales Supervisor
GOLLU GENERAL ENTERPRISE
06.2021 - Current
Quality Control Inspector
NEELKANTH PACKAGING
08.2019 - 12.2020
Sales Representative
LATO MILK (MIDLAND GROUP)
01.2017 - 12.2018
CERTIFICATE - Teacher Education
SBC-SOUTHERN BIBLE COLLEGE
CERTICATE - Psychology
SBC-SOUTHERN BIBLE COLLEGE
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