MAGLAN TUMBA
Dar es salaam
Summary
Dynamic professional with over 7 years of experience in sales, account management, digital communication, operations coordination, and customer engagement within FMCG and service-driven sectors. Expertise in enhancing brand visibility, executing impactful marketing strategies, managing diverse client portfolios, and streamlining processes for greater efficiency. Proven track record of cultivating strong business relationships and delivering results that drive organizational growth in fast-paced environments. Committed to leveraging a comprehensive skill set to contribute to team success and elevate overall performance.
Overview
12
12
years of professional experience
Work History
Senior Social Media Moderator
Adshape Media
08.2020 - Current
- Monitored user-generated content for compliance with community guidelines and brand standards.
- Engaged with users to foster community relationships and resolve inquiries effectively.
- Collaborated with marketing teams to align social media initiatives with overall campaign goals.
- Continuously enhanced social media performance by analyzing key data and metrics, and implementing best practices, leading to measurable improvements in audience insights and engagement.
- Led cross-functional meetings to discuss moderation challenges, sharing best practices and solutions across teams.
Account & Retention Manager
Zoom Tanzania
02.2018 - 07.2020
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed tailored solutions to meet diverse client needs and drive account growth.
- Analyzed market trends to identify opportunities for account expansion and competitive positioning.
- Managed contract negotiations to secure favorable terms while maintaining strong client partnerships.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
Area Sales Supervisor
Mohamed Enterprises (METL)
01.2016 - 01.2018
- Led sales strategy implementation to enhance market presence and drive revenue growth.
- Trained and mentored the sales team to improve product knowledge and customer engagement skills.
- Established strong relationships with key clients to foster loyalty and maximize account retention rates.
- Improved merchandising and brand visibility. Launched and implemented in-store branding and promotional campaigns that increased product visibility by 40% and enhanced customer engagement.
- Optimized Customer Retention and Distributor Relations. Built and maintained strong relationships with key distributors and retailers, leading to a 15% increase in repeat orders and improved credit recovery timelines.
Sales Representative
Lake Energies
07.2013 - 11.2015
- Developed and maintained relationships with key clients to drive sales growth and customer retention.
- Conducted market research to identify new business opportunities and competitive trends.
- Collaborated with cross-functional teams to launch promotional campaigns, enhancing product visibility.
- Led negotiations with high-value customers, resulting in long-term contracts and increased revenue streams.
Education
Diploma - Business Administration
Zoom Polytechnic College
03.2015
Skills
- Sales & Business Development
- Account Management
- Customer support
- Digital Communication & Social Media
- Operations & Administrative Support
- Reporting
- Team Coordination & Training
- Marketing & Brand Support
- Task Management
- Social media analytics
- Content moderation
- Negotiation
Languages
English
Professional Working
Swahili
Native or Bilingual
Custom
- Abel, Mwalongo, Creative Manager, +255 712 255 266, Adshape Media
- Hawa, Mwakatundu, Sales Manager, +255 754 711 511, Zoom Tanzania
Timeline
Senior Social Media Moderator
Adshape Media
08.2020 - Current
Account & Retention Manager
Zoom Tanzania
02.2018 - 07.2020
Area Sales Supervisor
Mohamed Enterprises (METL)
01.2016 - 01.2018
Sales Representative
Lake Energies
07.2013 - 11.2015
Diploma - Business Administration
Zoom Polytechnic College