Summary
Work History
Education
Skills
Languages
Timeline
Generic

Madeleine Nigm

Zanzibar

Summary

I bring over 10 years of experience as a social pedagogue working with traumatized children and Parents in Austria, alongside 4 years of hands-on hospitality and business management in Zanzibar. From 2020 to 2024, I independently built and managed a high-end guesthouse and international restaurant in Kendwa, serving global travelers,residents and handling all aspects of guest services,stuffing, team leadership, marketing, finances, and operations.

This diverse background has equipped me with excellent communication skills, strong organizational abilities, and the flexibility to adapt quickly to new environments.

My time in education and care has taught me patience, empathy, and people-focused service, while running a guesthouse and a restaurant has sharpened my business sense and attention to detail.

I thrive in dynamic, multicultural environments and am committed to creating exceptional guest experiences. Excellent communication skills and a deep understanding of tourism and service excellence. Passionate about creating memorable guest experiences and running efficient, customer-focused operations.

I am fluent in German and English, Basic in Swahili and Arabic- and well-versed in both front office operations and client service.

Work History

Junior Assistant Front Office Manager

RIU Hotels & Resorts
Zanzibar, Tansania
07.2025 - 07.2025

2010–2019: Social pedagogue at Europahaus des Kindes, Vienna – residential care for traumatized children

2008–2010: Childcare support at INTERCOM Wien for single mothers

2007–2008: “Flying Nanny” at University of Vienna

2005–2008: Freelance Nail Designer and Promoter

2004: UNO City Vienna – Conference Service

2001–2003: Sales Assistant and Nail Studio work

1997–1999: Promotion work at Radio NRG

2019: Educational leave (training in addiction counseling and Spanish)

2020–2024: Relocated to Zanzibar, built and managed a high-end guesthouse and international restaurant. Oversaw full business operations including hospitality services, staff management, guest experience, budgeting, marketing, and day-to-day logistics. Developed strong intercultural communication and business leadership skills.

Education

Master of Philosophy - Education Science

Education of Science,University
Vienna
04-2011

Skills

  • Communication: Strong interpersonal & intercultural skills, fluent in English, empathetic & trauma-informed approach
  • Hospitality: Guest experience, front office operations, international clientele, event hosting
  • Business Management: Independent setup, daily operations, budgeting, staff training & supervision
  • Leadership: Team coordination, conflict resolution, project execution, adaptable under pressure
  • Digital Skills: MS Office, basic HTML/Visual Basic, social media & online marketing, booking systems
  • Restaurant Operations: Service oversight, promotion, customer satisfaction
  • Problem-Solving: Flexible, solution-oriented, calm under stress

Languages

German
First Language
English
Proficient (C2)
C2
Arabic
Elementary (A2)
A2
Swahili
Elementary (A2)
A2

Timeline

Junior Assistant Front Office Manager

RIU Hotels & Resorts
07.2025 - 07.2025

Master of Philosophy - Education Science

Education of Science,University
Madeleine Nigm